ColleenBaran

PROBLEMS, RETURNS & REFUNDS-------------------------------------
- Please let me know asap if you have any problems! I'll do my very best to clear them up as quick as is possible! My aim to have very happy clients! To make things well with care and attention to quality.
- If you have any problems please contact me within a week of arrival. Returns will be discussed on a case by case basis with refunds minus the shipping costs.

I MADE A MISTAKE?
- I hope not! But in the case that I have I will fix the problem ASAP.

LATE AND LOST PACKAGES
- I hope not! LATE PACKAGES are not considered lost by CanadaPost until 45 days has passed for standard mail. Quicker if sent a guaranteed/trackable method. I can place an insurance claim at this time. Once it's confirmed lost I can process your refund. (Simpler then it sounds.) I will always do my best to clear it up in the best way possible.

- I'm afraid that I can not be responsible for lost items that were not shipped with insurance.

I can accept PayPal and credit cards. PayPal is a Department of Defence secure online payment system that is simple to use. To use a credit card choose the PayPal/credit card option at checkout then follow the prompts to pay.

If you’d like more info there’s a guide here- http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card/746/

I can also accept cheques and money orders but ONLY within Canada. I wait until after they've cleared to fill orders.

- I charge for shipping only with no profit made. I use the most ‘economical + fast’ methods CanadaPost offers.
- COMES PACKAGED in gift box inside a bubble envelope.

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SHIPPING RATES & TIMES ARE

---- CANADA ----
$2-$3= Regular Mail, 1- 2 weeks (estimated)
$8- $15= Xpresspost, 1-3 days (guaranteed, trackable, insured up to $500)

---- US ----
$3.00= Light Packet Air, 1-2 weeks (estimated)
$8= Small Packet Air, 1-2 weeks (estimated)
$26-$32= Xpresspost, 2-4 days (guaranteed, trackable, insured up to $500)

---- INTERNATIONALLY ----
$5.00 Light Packet Air, 1-2 weeks (estimated, but can take 3-4 or even 6 on rare occasion)
$9 Small Packet Air, 1-2 weeks (estimated, but can take 3-4 or even 6 on rare occasion)
$40-$60- Xpresspost, 3-7 days (guaranteed, tracking & insurance up to $500, prices and times range from country to country)

--- If the shipping methods that have estimated delivery times will not work for you I can upgrade you to a guaranteed method. Please let me know and I’ll send you an adjusted invoice.
---FOR ORDERS OVER $100 I recommend upgrading shipping to Xpresspost (see rates) as it is trackable and can be fully insured.

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ABOUT SHIPPING METHODS, IN ORDER OF COST

--- ‘LIGHT PACKET’= $2-$5. The cheapest method, uninsured and not trackable. 1-2 weeks ‘official’ estimated delivery but can, on rare occasion, take up to 4-6 weeks. Available for select small or flat pieces and not recommended for orders over $50.
--- ‘SMALL PACKET AIR’= $8- $9. It can be insured but not tracked. 1-2 weeks ‘official’ estimated delivery time but can take up to 3-4 weeks.
--- ‘XPRESSPOST’= $9-$15(Canada) | $25(US) | $40-$60 (International). It is like courier but cheaper- it’s ‘semi-courier’. It is insured up to $500, can be tracked, shipping times are guaranteed (aside from customs waits), and arrives very quickly and reliably. It is great!
--- COURIER- If you’d like an even quicker method such as courier (FedEx) for 1 day delivery feel free to ask for quotes.

---INTERNATIONAL: Buyer is responsible for customs fees, taxes, etc and is responsible for knowing and abiding by any import restrictions to their country from Canada. Please let me know if you have any special requirements upon purchase.

QUESTIONS / CONTACT
- If you have any questions please feel free to contact me. I'm more then happy to help!
http://www.etsy.com/convo_new.php?to_username=ColleenBaran

I know that buying online can feel mysterious but I can assure you complete attention to quality construction and am happy to answer questions at any time.

SHOP IN PERSON?
- Yes, I sell at shops and galleries in Canada. I also exhibit internationally.

TRADES?
I am occasionally interested in trades (with established sellers) for high quality gems and beads. Semi-precious, and precious- deeply saturated with bright colours, AAA or AA preferred.

MAILING LIST
- Just send me your email address to sign up for my mailing list. Email addresses will never be given out or used or other purposes.

WHOLESALE ENQUIRIES
- Yes, wholesale enquiries are welcome. My jewelry is not for resale without my permission.