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ConchoCreekPottery's Shop Announcement

Add beauty to every day with our durable, handmade pottery.
WELCOME BACK! We appreciate your patience while Rich was completing important shop maintenance and replenishing his wares after a sellout year in 2014. We now have a limited stock of mugs and cups that were in Rich's first firing of the year. The next kiln fire will be in late May and we will have more pottery at that time. Rich's throwing schedule for this year is filled and we regret we cannot take anymore orders for special items.

OUR POTTERY
Every piece is wheel-thrown by Rich Hepp at his Concho, AZ studio.
Rich mixes his own glazes from carefully sourced minerals to insure that his pottery is 100% lead-free and safe for everyday use. Rich has been making his high-fire pottery for 35 years. He fires with a gas kiln which enhances the unique molten effects of the glaze. Each piece is fired to 2400 degrees which makes the most durable pottery possible. Once you try one of his mugs, you will not want to drink from anything else.

Being a one-man studio, Rich handles every piece of pottery at least a dozen times. There is generally about a 6-week process to make a single piece of pottery. For this reason, there is no way to get "overnight" pottery and there is a limited amount that Rich can produce in a year's time. By Thanksgiving time, the last pottery of the year has all been made. Any new pots that Rich throws after Thanksgiving won't be ready until next year. For best selection, shop early for your holiday purchases.

Please browse our listings and feel free to email us if you are looking for a stock item in a size, color, or quantity not listed here--if we have it ready to ship we will let you know right away and arrange a "reserve" if needed. Although every piece has unique markings that distinguish handmade pottery, we do our best to ship well-matched items. We will email photos of "reserve" items before we accept payment and ship. We cannot take special orders for items not in our current inventory, nor can we do wholesale orders.

"AT COST" SHIPPING POLICY
We ship all items "at cost." This means we charge exactly what it costs to ship by USPS plus materials. Whenever possible, we use USPS boxes. However, most of our pottery can be packaged more securely in our own cube boxes. We realize the cost of shipping has increased and we make every effort to keep the cost as low as possible by packaging in the smallest boxes possible to insure safe shipping.

HOW WE PACK
We use new materials for shipping. All items are bubble-wrapped and packed into a box large enough to absorb shock. We incorporate as much kraft brown paper as possible to minimize use of plastics. Larger orders are usually double boxed with styrine peanuts in between the boxes for added protection. On international orders, we use more bubble wrap and occasionally substitute a clay box to get the weight down and keep shipping costs lower.

REGULAR SHIPPING SCHEDULE
We ship 3 times per week, usually on Mon, Wed, Fri. If you need faster shipping, please contact the shop by email--we respond promptly, usually within 2 hrs. We will do our best to meet requests for same day or next day shipping.

USPS
We ship packages up to 12 inches by USPS Priority post which promises delivery in 2 to 3 business days. Packages over 12 inches ship by USPS Standard Post. We also do international shipping by USPS. Email us with your zip code or country for an exact pricing or for expedited shipping.

We do our best to post accurate shipping prices, but sometimes the cost for shipping your item(s) is lower. In this case, we will promptly refund the overage by the same method you paid. You will receive an email notification.

FREE REPLACEMENT
In the rare event that an item is broken during shipment, it will be replaced promptly at no charge. We may ask for a photo of the broken item.

REFUNDS
If you find that the piece you ordered is not exactly what you wanted, please contact us right away. We will accept returns of unused items in original condition within 10 days of purchase. Full purchase price (not including shipping) will be refunded.

For more information about Rich and his pottery, visit
http://conchocreekpottery.com/_cms/
or find us on Facebook:
http://www.facebook.com/pages/Concho-Creek-Pottery/307103519374610

Thank you for shopping with us!
RICH and PotteryGal

This shop accepts Etsy Gift Cards.