ControllerDNA

Fully customizable one-of-a-kind Gaming Controllerz 🎮

On Etsy since 2015

233 Sales | 4.5 out of 5 stars

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Buyers bought gifts from this shop and gave them 5-star reviews!

ControllerDNA

Fully customizable one-of-a-kind Gaming Controllerz 🎮

233 Sales

4.5 out of 5 stars

Shop owner

Contact

Announcement    C.E.O - Jose of ControllerDna

ATTENTION! Dear, Customers who have placed a order with ControllerDna. Please be advised that you can place a order in our Etsy store 24-7! If you have a question about placing a order or a question on a existing order please wait for a response during normal business hours 12-9pm eastern time. We will not answer any questions before or after these times listed. Please be patient while we do our best Creating your Gaming Masterpiece for you. We do not send progress pics of the controllers being custom painted/Customized, it’s against our company policy and it’s something our artist refuse to do. This is a art piece that each artist puts there all into. We do understand your super excited and we want you to be ! but any unnecessary messages asking for pics or asking for completion estimate times, slow down the process for everyone’s controllers being worked on. We noticed that having to stop repeatedly and answer questions that sometimes you the customer already know the answer to. All Completion times are chosen before checkout by you the customer, so please pay attention and choose your time wisely before checking out. And if your controller is not up for completion yet , please be patient! kindly wait at least 1 business day after the time you chose to contact us and we will send tracking info via Etsy. Thankyou for your business!

CUSTOM PRODUCTS NOTICE: Please be aware that NO two controllers will be 100% exactly the same. Our controllers are hand-made, one-by-one, using a variety of equipment and techniques to design your creation. For instance, if we build you a certain controller and later down the road, you order the exact same controller again, there will most likely be differences in art positioning, color shades, etc... but the performance will be 100% the same.

(Due to COVID-19 ) your Custom Controller build/completion can be delayed for at least three to four business weeks after the original completion date given when you placed your order because of the uncontrollable circumstances. And please be aware that in some cases, bad weather (rain, snow, humidity, etc...) can affect our work environment and prolong an order, please be patient with us during this difficult time trust and believe we taking the extra time to make you a awesome masterpiece that will last for years! Thankyou

Announcement

Last updated on Aug 20, 2020

C.E.O - Jose of ControllerDna

ATTENTION! Dear, Customers who have placed a order with ControllerDna. Please be advised that you can place a order in our Etsy store 24-7! If you have a question about placing a order or a question on a existing order please wait for a response during normal business hours 12-9pm eastern time. We will not answer any questions before or after these times listed. Please be patient while we do our best Creating your Gaming Masterpiece for you. We do not send progress pics of the controllers being custom painted/Customized, it’s against our company policy and it’s something our artist refuse to do. This is a art piece that each artist puts there all into. We do understand your super excited and we want you to be ! but any unnecessary messages asking for pics or asking for completion estimate times, slow down the process for everyone’s controllers being worked on. We noticed that having to stop repeatedly and answer questions that sometimes you the customer already know the answer to. All Completion times are chosen before checkout by you the customer, so please pay attention and choose your time wisely before checking out. And if your controller is not up for completion yet , please be patient! kindly wait at least 1 business day after the time you chose to contact us and we will send tracking info via Etsy. Thankyou for your business!

CUSTOM PRODUCTS NOTICE: Please be aware that NO two controllers will be 100% exactly the same. Our controllers are hand-made, one-by-one, using a variety of equipment and techniques to design your creation. For instance, if we build you a certain controller and later down the road, you order the exact same controller again, there will most likely be differences in art positioning, color shades, etc... but the performance will be 100% the same.

(Due to COVID-19 ) your Custom Controller build/completion can be delayed for at least three to four business weeks after the original completion date given when you placed your order because of the uncontrollable circumstances. And please be aware that in some cases, bad weather (rain, snow, humidity, etc...) can affect our work environment and prolong an order, please be patient with us during this difficult time trust and believe we taking the extra time to make you a awesome masterpiece that will last for years! Thankyou

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ControllerDna

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ControllerDna

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Average item review
4.5 out of 5 stars
(60)
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quality 5 shipping 10 customer service 19

About ControllerDNA

Sales 233
On Etsy since 2015

We create Custom Controllerz according to your DNA

Shop members

  • David Navarro.

    President Of Controllerdna

    Designer, site builder, and communications.

Production partners

  • David

    TX, United States

    President of ControllerDna

Shop policies

Last updated on June 29, 2020
When you place an order with ControllerDna, payment is instant and work is initiated shortly thereafter. whether you are paying with an e-check, debit, credit card or paypal please allow (Three 3) business days, for your payment to clear. You will receive a notification via Etsy when you order is in [process]. Whichever additional [completion option] you choose (Standard or Rush), please only count the business days. We are closed on weekends (Sat & Sun), as well as U.S. holidays. Once the completion time you choose has come to a end, allow 3-4 business days after controller completion so we can properly test the controller prior to being shipped. We look forward to your business and thank you for your interest!

CUSTOM PRODUCTS NOTICE: Please be aware that NO two controllers will be 100% exactly the same. Our controllers are hand-made, one-by-one, using a variety of equipment and techniques to design your creation. For instance, if we build you a certain controller and later down the road, you order the exact same controller again, there will most likely be differences in art positioning, color shades, etc... but the performance will be 100% the same.

Also, please be aware that in some cases, bad weather (rain, snow, humidity, etc...) can affect our work environment and prolong an order. If you ordered Rush Processing and we are not able to satisfy that demand, due to elements beyond our control, we will refund that purchase price.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Due to the Nature of these custom controllers, we cannot issue refunds and/or exchanges. If you're unhappy with anything, we will try our best to fix it or make it right.
Payment
ControllerDNA accepts credit card and PayPal payments via Etsy's Direct Checkout and PayPal checkout processors. Credit card payments can also be made securely via PayPal without having a PayPal account.

If you need to cancel your order, please contact us IMMEDIATELY. Once made-to-order/personalized items have been started in their process-making, we cannot stop. The only refund that can be given at that time, is the shipping cost since the material will no longer be available for use/sale.

If you need to change your order in any way, please contact us IMMEDIATELY after purchase and we'll do our best to meet your request. It is only possible to make changes if we have not started the process on your made-to-order/personalized item.
Shipping
We always ship to your Etsy shipping address NOT to your PayPal address, so please check if it is correct.

During the Holiday Season, our ship times may increase due to higher sales volume. We ask that if you need your item(s) by a specific date, to please choose the appropriate Processing Time, from the dropdown option, on the product page.

PROCESSING TIMES:
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Most orders take 50 business days (Mon-Fri) to process before shipping. Once your order is shipped, your delivery date will depend on the shipping method, which is unrelated to the processing time. We also offer a variety of Processing Time options, if you would like to potentially receive your order, quicker. Please be aware that these processing times are not guaranteed and that any "paid extra" processing time option will be refunded if we're not able to met it.

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DOMESTIC SHIPPING:
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We use USPS Priority to get your order to you as fast as possible. Tracking is included with ALL applicable items shipped. This is for both you and our protection. We update Tracking Numbers daily so you can track your item(s) through its process.

INTERNATIONAL SHIPPING:
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NO International shipping at this time. Exceptions may be made depending on location. See below, in case international shipping is accepted.

International orders are shipped via USPS First Class International mail. Tracking numbers are provided when available. Due to customs, international packages can take up to 30 days to arrive. If you have not received your order 30 days after the ship date reflected on Etsy, please contact us. Most of our listings offer expedited shipping on International orders, please contact us if you are interested in expedited shipping and do not see the option as you are placing your order.

We are not responsible for packages once they leave the United States, but we will happily assist you in filing an International claim with the United States Postal Service. More information on International claims can be found here: https://www.usps.com/help/claims.htm

IMPORT DUTIES OR TAXES ON INTERNATIONAL ORDERS --
Any import duties or taxes are the responsibility of the customer and are not included in our item pricing or shipping costs. If concerned, please check with your country’s customs office to determine what, if any, these additional costs may be prior to making your purchase. For your convenience, we have provided below, the value thresholds on import duties for the countries to which we most frequently ship. These thresholds are exclusive of VAT/GST, please check with your country's customs office for VAT/GST rates and regulations.

United Kingdom: Any order over £135 (including cost of goods, shipping, and insurance) is subject to an import duty. Further information can be found at: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Australia: Any order over AUD1,000 is subject to an import duty. Further information can be found at: http://www.customs.gov.au/site/page5549.asp

EUROPEAN UNION DIRECTIVE ON CONSUMER RIGHTS --
European Union customers: In accordance with the European Union Directive on Consumer Rights, you have 14 days from the date which you receive your order to return the merchandise for any reason. This policy only applies to non-personalized greeting cards and stationery supplies. Custom and personalized goods are exempt from this policy. Please contact us for a withdrawal form if you wish to make a return. You are responsible to pay return shipping. Your order will be refunded within 14 days of receiving your returned merchandise. Please note, your 14 day return period starts on the date which the United States Postal service website shows your package as being delivered.

LOST PACKAGES:
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Although we include tracking on applicable packages, it only protects against lost and/or damaged packages valued up to $50. Therefore, we recommend that our buyers purchase extra insurance, especially for large or expensive orders. Please contact us prior to purchase, if you would like insurance added to your order.

SHIPPING TIMES:
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As of current, we ship USPS First-Class, 2-3Day Priority and 2-Day Guaranteed Priority. Once your order is shipped, your delivery date will depend on the shipping method, which in our experience takes up to 3 days, depending on your location. Shipping times may take longer during the Holidays.

INSURANCE:
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Orders over $100 automatically include FULL insurance for lost/damaged items, for the cost of the purchased item(s).
Orders under $100: If your item(s) is under $100 and is non-breakable and you still want insurance to protect against Loss, contact us prior to purchasing an item.

INSURANCE CLAIMS:
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Contact us for insurance claims, where applicable.
If you receive your package and it is badly damaged on the outside, take pictures. If you notice that the item is damaged/broken, upon opening the package, take "at least" two (2) pictures from different angles and send them to us. We need this to submit a claim. We will start a claim form for you then send you an affidavit to your email registered with Etsy that you MUST fill out and submit.
Additional policies and FAQs
Are you a gaming store, competition coordinator or an event planner, seeking a large order? Contact us for special pricing.

Wholesale
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Wholesale inquiries welcome - contact us for terms and pricing.

CUSTOM ORDERS:
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We are always open to custom orders. We love creating special, one-of-a-kind items for gaming events, tournaments, parties and other special events. If you see something on our site and would like to explore other options (i.e. if you see a style you want on one item but would like that style on another instead) feel free to convo us or request a custom order. If there is something you'd like but don't see it on our site, let us know and we'll see if we can create something that meets your specifications.

If you would like a custom order for a special event, we will work with you on all aspects of your order. We understand how important things can be for a special event and we will work with you to establish a timeline which will include time needed to approve proofs. We can also discuss options for shipping methods as well as pricing and payment.