ConvivialProduction

HOME | TABLE | GARDEN

| Kansas City, Missouri

Star Seller.

This seller has a history of 5-star reviews, shipping on time, and replying quickly when they got any messages.

Announcement    Follow along with us at @convivialproduction via Instagram!

Announcement

Last updated on May 28, 2021

Follow along with us at @convivialproduction via Instagram!

Items

 

All Items

Minimal Bowl

Minimal Bowl

$32.00

Convivial Production

Contact shop owner

Convivial Production

Reviews

Average item review
5 out of 5 stars
(1614)
See reviews that mention:
Quality 194 Shipping 220 Customer service 89

Updates

Amber Santal— a rich fragrance of tobacco, birch leaf, sandalwood, jasmine & amberfire
#holidaycandles #palosanto #fallscents #handpoured #soywax #ceramic #candles
Tobacco + Cedar fire
A blend of dry leafy tobacco, rich cedar wood, smooth vetiver, and musk. Finishes with juicy fig and bay leaves.
#fallcandles #candles #holidaycandles
Teakwood & Clove— Notes of smooth teakwood, warm sandalwood, clove delight and musk. Restocked & ready to go for the fall days ahead! sparkles #fallcandles #handmadecandles #soycandle
View all 62 updates

About ConvivialProduction

Sales 8,642
On Etsy since 2012

The Company

Convivial is a production + design company that labors over the creation of ceramic-made home, table and garden wares. The company began in 2014 as a one woman show, wheel-throwing out of a home garage, and now operates out of a 8k sq/ft production space where each piece is brought from dust to life thanks to a small team of talented and hard working creatives.

All of our designs are dreamed up by our founder Chentell Shannon are continually inspired by the notion of conviviality - the joining of individuals to eat, to drink and to share good company. Our mission is to create functional wares that inspire our customers towards hospitality, social vitality, conviviality and our mission is to do so beautifully.

Shop members

  • Chentell Shannon

    Owner, Founder, Designer

  • Emily McGowan

    Order's Manager

  • Danielle Coleman

    Designer, Marketer

Production partners

  • Happy Habitat

    Kansas City, MO

    This throw is made in the USA and designed by Happy Habitat.

  • Verdant

    Kansas City, MO

    Concept SHop by Convivial Production

Shop policies

Last updated on October 11, 2021
Hello! Thank you for getting excited about the work being done through Convivial Production. I am excited for you to browse and hope that you will find inspiration as you do. Feel free to contact me with any questions. Enjoy!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
RETURN POLICY 

We accept returns within 14 days of purchase. Please ensure that items are unused and undamaged. 

Return Online

If for any reason you wish to return an item, you can start a return by emailing us at sales [!at] convivialproduction.com

Note: All items must be returned with the original packaging to ensure item arrives undamaged. Shipping costs will be deducted automatically.

Online Exchange  

We don’t offer direct exchanges online, but we do offer returns for store credit so you can place a new order for an item in your preferred design. Your credit will not include shipping costs.

To begin the process, email sales@convivialproduction and request an "Product Exchange".  

Warehouse Exchange

If you live in Kansas City and would like to exchange an item in person, please note this in an email request to sales [!at] convivialproduction.com and we will set up a time for you to shop with one of our warehouse assistants.

Damage Claims

Due to mishandling by carriers, damage happens. If your item arrives broken, please send a message and image of the damage within 14 days of receiving your item. A claim and replacement will be processed immediately. Not claiming damage within 14 days will result in your loss.
Payment
Payments for items will be made upon ordering. Please pay special notice to the shipping time frames for Made to Order pieces. Cancellations may be made previous to the item being shipped.
Shipping
SHIPPING FAQ

Which shipping carrier will deliver my package? 

We currently ship all orders using USPS, UPS, or FedEx. We use the most competitive price for each order, which means lower shipping costs for you!

What is the estimated shipping time for my order?

We are working very persistently to have inventory on hand to ensure 2-3 day delivery time for all orders. This may vary slightly as we are making all of our wares by hand and larger wholesale orders can wipe out our stock unexpectedly. If an order is expected to take longer than 5 days to ship, we will notify you and will often add in an extra gift from us to apologize for the longer wait. 

How can I track my order? 

As soon as your order has shipped you will receive an automatic email with tracking information. Please allow carriers 24-48 hours to scan and update the movement of the package. 

My order broke in transit, what should I do?

Due to mishandling by carriers, damage happens. If your item arrives broken, please send a message and image of the damage within 15 days of receiving your item. A claim and replacement will be processed immediately. Not claiming damage within 15 days will result in your loss.

What materials are used for shipment? 

We have been working to get a 100% recyclable system in place for all retail orders. This new system will take full effect February 2018. All orders will be packed with a recyclable box, biodegradable peanuts and corrugated papers. Please recycle what you are able to.
Additional policies and FAQs
FAQ: Do you provide products for WHOLESALE purposes?

Answer: YES! If you are looking to wholesale our collection please sign up via Etsy Wholesale or set up a wholesale account with us via email at sales [!at] convivialproduction.com.

FAQ: I am from Kansas City and want to know if you have a shop locally.

Answer: We are so excited to have people within our local community get connected! We offer free local pickup on our website shopconvivial.com. We do not have a physical shop, however you can find our work in Kansas City at Coveted Home, Golden & Pine, and Urban Provision General Store. You can also check out our sister store, Verdant! Verdant is a botanical gift and flower shop that features Convivial garden and vase products!

More information

Last updated on Jan 21, 2018
Frequently asked questions
Wholesale availability

If you are looking to wholesale our collection please sign up via Etsy Wholesale or set up a wholesale account with us via email at sales@convivialproduction.com.