ConvivialProduction

HOME | TABLE | GARDEN

Kansas City, Missouri On Etsy since 2012

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

ConvivialProduction

HOME | TABLE | GARDEN

Kansas City, Missouri | 6,911 Sales

Announcement    Follow along with us at @convivialproduction via Instagram!

Thank you for your patience as we experience abnormal shipping delays due to COVID. Listings marked "Pre-Order" will process with a 2-6 week fulfillment time. Items marked "In-Stock" will ship with 1-3 day fulfillment time. Order's placed with both "In-Stock" and "Pre-Order" items will ship together. We are working as quickly as possible to return to our 1-3 day fulfillment times and appreciate your understanding during this time.

Announcement

Last updated on Oct 1, 2020

Follow along with us at @convivialproduction via Instagram!

Thank you for your patience as we experience abnormal shipping delays due to COVID. Listings marked "Pre-Order" will process with a 2-6 week fulfillment time. Items marked "In-Stock" will ship with 1-3 day fulfillment time. Order's placed with both "In-Stock" and "Pre-Order" items will ship together. We are working as quickly as possible to return to our 1-3 day fulfillment times and appreciate your understanding during this time.

Items

 

All Items

Convivial Production

Contact shop owner

Convivial Production

Reviews

Average item review
5 out of 5 stars
(1291)
See reviews that mention:
quality 139 shipping 179 customer service 69

Updates

The holiday season, a time of hosting and gathering, is just around the corner. knife_fork_platesparkles
#handmadeceramics #ceramicdinnerware #dinnerware #minimaldinnerware #ceramicplates #plates #stackable #handmade #stoneware
New Second Sale items on the shop! Every Monday we update our shop with the most recent second sale items! These pieces are marked 30% Off due to slight imperfections from the ceramic process! Check them out before they’re gone!
#handmadeceramics #etsy
Today we began shipping out our @halfbakedharvest x @etsy holiday candles!
The holiday collection includes three different candle designs with three seasonal scents- Winter Fir, Gingerbread Latte, and Holiday Cocoa! sparkles
#halfbakedharvestxetsy #candles
View all 54 updates

About ConvivialProduction

Sales 6,911
On Etsy since 2012

The Company

Convivial is a production + design company that labors over the creation of ceramic-made home, table and garden wares. The company began in 2014 as a one woman show, wheel-throwing out of a home garage, and now operates out of a 8k sq/ft production space where each piece is brought from dust to life thanks to four talented and hard working creatives. All of our designs are dreamed up by our founder Chentell Shannon and are continually inspired by the notion of conviviality - the joining of individuals to eat, to drink and to share good company. Our mission is to create functional wares that inspire our customers towards hospitality, social vitality, conviviality and our mission is to do so beautifully.

Shop members

  • Chentell Shannon

    Owner, Founder, Designer

  • Jackie Bartholome

    Order's Manager

  • Danielle Coleman

    Design Assistant

Production partners

  • Happy Habitat

    Kansas City, MO

    This throw is made in the USA and designed by Happy Habitat.

  • Verdant

    Kansas City, MO

    Concept SHop by Convivial Production

Shop policies

Last updated on July 21, 2020
Hello! Thank you for getting excited about the work being done through Convivial Production. I am excited for you to browse and hope that you will find inspiration as you do. Feel free to contact me with any questions. Enjoy!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
RETURN POLICY 

We accept returns within 15 days of purchase. Please ensure that items are unused and undamaged. 

Return Online

If for any reason you wish to return an item, you can start a return by emailing us at info [!at] convivialproduction.com

Note: All items must be returned with the original packaging to ensure item arrives undamaged. Shipping costs will be deducted automatically.

Online Exchange  

We don’t offer direct exchanges online, but we do offer returns for store credit so you can place a new order for an item in your preferred design. Your credit will not include shipping costs.

To begin the process, email info@convivialproduction and request an "Product Exchange".  

Warehouse Exchange

If you live in Kansas City and would like to exchange an item in person, please note this in an email request to info [!at] convivialproduction.com and we will set up a time for you to shop with one of our warehouse assistants.

Damage Claims

Due to mishandling by USPS, damage happens. If your item arrives broken, please send a message and image of the damage within 15 days of receiving your item. A claim and replacement will be processed immediately. Not claiming damage within 15 days will result in your loss.
Payment
Payments for items will be made upon ordering. Please pay special notice to the shipping time frames for Made to Order pieces. Cancellations may be made previous to the item being shipped.
Shipping
SHIPPING FAQ

Which shipping carrier will deliver my package? 

We currently ship all orders using USPS. They have the most competitive pricing for 1-3 pound boxes, which means lower shipping costs for you!

What is the estimated shipping time for my order?

We are working very persistently to have inventory on hand to ensure 2-3 day delivery time for all orders. This may vary slightly as we are making all of our wares by hand and larger wholesale orders can wipe out our stock unexpectedly. If an order is expected to take longer than 5 days to ship, we will notify you and will often add in an extra gift from us to apologize for the longer wait. 

How can I track my order? 

As soon as your order has shipped you will receive an automatic email with tracking information. Please allow USPS 24-48 hours to scan and update the movement of the package. 

My order broke in transit, what should I do?

Due to mishandling by USPS, damage happens. If your item arrives broken, please send a message and image of the damage within 15 days of receiving your item. A claim and replacement will be processed immediately. Not claiming damage within 15 days will result in your loss.

What materials are used for shipment? 

We have been working to get a 100% recyclable system in place for all retail orders. This new system will take full effect February 1 2018. Until then, all orders will be packed with a recycle box, biodegradable peanuts and small bubble wrap. Please recycle what you are able to.
Additional policies and FAQs
FAQ: Do you provide products for WHOLESALE purposes?

Answer: YES! If you are looking to wholesale our collection please sign up via Etsy Wholesale or set up a wholesale account with us via email at sales [!at] convivialproduction.com.

FAQ: I am from Kansas City and want to know if you have a shop locally.

Answer: We are so excited to have people within our local community get connected! We do not have a physical shop, however you can find our work in Kansas City at Coveted Home, West Elm, Made In KC and Urban Provision General Store. We also provide free shipping for all Kansas City residents. If you live in Kansas City please use coupon code KCFREE to nix the shipping!

More information

Last updated on Jan 21, 2018
Frequently asked questions
Wholesale availability

If you are looking to wholesale our collection please sign up via Etsy Wholesale or set up a wholesale account with us via email at sales@convivialproduction.com.