CookieBits' Shop Policies
I hope you are enjoying your time with me! ^_^
Work hours: Although I love what I do, I design and cut my products from Monday to Friday, non-holidays only. Since having a toddler, I generally work during evenings so I will reply to conversations when the baby is asleep. I set up my online shop so I could spend quality time with my family so please understand that I work during USA business days only. Of course, if you have a special rush request, please convo me and I'll see what I can do! :-) My time is pretty flexible.
If you are new to Etsy, please read this guide on purchasing from Etsy: http://www.etsy.com/help_guide_checkout.php It's really helpful! ^__^
* I currently accept payments via Paypal, Visa, Mastercard, Discover & American Express.
* Items will be shipped within 5 to 7 business days of cleared payment to the address in your Etsy account. I ship packages from Monday to Friday via USPS First Class Mail or Parcel Post. First Class Mail generally takes 3 to 5 business days to reach its destination within the continental USA. This service is not guaranteed so feel free to convo me if you need an item at a certain time. I'd be happy to discuss guaranteed services with you.
For international orders, it takes approximately 6 to 10 business days, but it could take longer for further away places (3 weeks to a month isn't unheard of, sadly.) Pls convo me if you need the item sooner so I can send you a revised invoice with the shipping upgrade added in.
* PLEASE NOTE: Once the item is shipped, I will not be responsible for lost, damaged, or delayed packages. If you would like insurance on your package, pls convo me as well so I can send you a revised invoice with insurance added in.
* For orders within the USA, I will send you a notice with your tracking number once I ship out the order. For orders outside of the USA, I will send you a notice with your customs declaration number once I post your order.
* For international orders, tracking and/or registered mail can be requested for an additional fee. It is usually within the $12 to $15 range. Pls convo me if you are interested in this service.
* Any custom fees and/or duties are the sole responsibility of the buyer.
* All orders are shipped using sturdy, recycled materials to keep the items from bending. If you wish to specify a form of shipping materials that you prefer, feel free to let me know and we could discuss the options and extra fees.
Refunds and Exchanges
* If you are unsatisfied with your purchase, you may return the item within 3 days of receipt. Pls contact me by email or Etsy convo to request a return authorization so I can look out for it in the mail.
* All returns must be in their original, unused condition.
* Refunds of purchase price will be made via your original method of payment. Shipping charges will not be refunded. Buyer is responsible for the return shipping costs.
Additional Policies and FAQs
* Pls contact me for any questions. I gladly accept custom orders and wholesale orders.
Last Updated January 21, 2015