CookieGrandma60

♥Antiques, Vintage, Collectibles, Home Decor, Jewelry♥

Camden, Tennessee · 1016 Sales

CookieGrandma60

♥Antiques, Vintage, Collectibles, Home Decor, Jewelry♥

Camden, Tennessee 1016 Sales On Etsy since 2011

5 out of 5 stars
(418)

Shop owner

Connie

Contact

Announcement   ♥ Antiques, Collectibles, Home Decor, Vintage Clothing & Jewelry ♥ Please read descriptions and shop policies carefully. **INTERNATIONAL CUSTOMERS: Please note that you could be charged VAT, GST, customs fees or taxes when your item arrives in your country. These fees are NOT included in the item price or the shipping fee (even though you may see this wording beneath the item price) and are the buyer's responsibility. Sorry for any confusion!

Announcement

Last updated on Sep 4, 2017

♥ Antiques, Collectibles, Home Decor, Vintage Clothing & Jewelry ♥ Please read descriptions and shop policies carefully. **INTERNATIONAL CUSTOMERS: Please note that you could be charged VAT, GST, customs fees or taxes when your item arrives in your country. These fees are NOT included in the item price or the shipping fee (even though you may see this wording beneath the item price) and are the buyer's responsibility. Sorry for any confusion!

Connie

Contact shop owner

Connie

View all 114 items

Reviews

Average item review
5 out of 5 stars
(418)
Charlotte

Charlotte on Jun 8, 2018

5 out of 5 stars

Lovely seller and item was exactly as pictured and described. Shipped promptly and carefully and arrived very quickly. Thank you so much!

View all 418 reviews

About

How Cookie Grandma's Collectibles Came About...

In 2000 I gained custody of 2 of my grandchildren. Realizing that I would have to quit my regular job at that time, I started selling online in January of that year. After years of selling on different venues, I found Etsy and I'm very happy to be here.

The name "Cookie Grandma" came from my grandson when he was 3 years old. Since he had 2 grandmas living in the same town, he gave each of us names he could remember. The other grandma was his "Church Grandma" because she took him to church when he visited there. When he came to my house I always had a cookie ready for him, so I was "Cookie Grandma". I thought it was so cute I decided to name my shop after it.

I love what I do and I'll do my best to bring you some wonderful vintage, antiques and unique items! ♥

Shop members

  • Connie

    Owner, Photographer, Customer Service

    I'm a mother of 5, grandmother of 13, and great grandma of 2. I'm caregiver to my 19-year-old granddaughter. I've been selling online since January, 2000 and enjoy working with people.

  • Libby

    Model, Assistant

    Libby loves to model vintage clothing and jewelry for my shop photos. She's also my junkin' buddy and has a good eye for vintage items.

  • ShiShiNu (Noodle)

    Assistant, Mascot

    Noodle (my 8-year-old Shih-Tzu) keeps me in a good mood (when he's not sleeping with his head between his paws). He brightens my day and keeps me going.

Shop policies

Last updated on May 16, 2018
Thanks so much for stopping by my shop! I LOVE vintage items and look for unique and hard to find treasures that I believe my customers will love as much as I do. Your purchased items come from a smoke-free, dog friendly home. My pets are not allowed near the items I sell, but if you have a pet allergy, please consider this before purchasing.

I research my items and try to describe them as accurately as possible. Customer service is my top priority, so if there's ever a problem, please don't hesitate to contact me. I want to make you a happy, repeat customer!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I accept returns within 14 days of your receipt of the item. 'Please Read the Descriptions Carefully.' Original shipping costs are not refundable and Buyer is responsible for return shipping costs. Please contact me through Etsy before returning the item. Returned items must be postmarked within 14 days of receiving them and must be sent 'insured, with tracking' and returned in the original condition as when sold (unless it has been damaged in transit. Please read below). Refunds will be given upon my receipt of the item.

If your item is damaged during transit please contact me 'immediately' so I can file an insurance claim. It's 'very important' that you keep the item and all packaging until the claim is final because "you will be asked to provide photos of the damage". Please be aware that the claim process may take several weeks.

**IMPORTANT: I will not give a "partial" refund on my Gold or Sterling items. If there is a slight weight difference between your scales and mine, and if you're unhappy about the weight difference please message me through Etsy convos and return the item (in the condition in which it was sold) within 14 days of receipt for a full purchase price refund. Returned packages must be sent with insurance and tracking. I do videotape the opening of all returned packages.

Although I do test all gold and sterling jewelry, I am not a jewelry expert so if any item is not what I believe it to be, I will accept returns within the 14 day time frame.
Payment
I accept PayPal, credit cards (through Etsy Payments or PayPal) and Etsy gift cards.
You do not have to have a PayPal account to pay with PayPal. You can pay with your credit card as a guest.
Shipping
Purchases are shipped within 1 to 3 business days of receiving cleared payment. All packages will have a tracking number, which is available on your online Etsy receipt as soon as the label is printed. I insure all breakable and/or expensive items. I do combine shipping on multiple purchases when possible.

*International buyers: Please note: The US won't allow me to send or insure some items to certain countries so please contact me before making a purchase.

"IMPORTANT": If you live outside the US please be aware that any VAT, GST, taxes, customs fees or other charges you may incur when your package arrives in your country are your responsibility and are not included in the item price or shipping fee, (even though it says it's included under the item price). Sorry for the confusion. Please do not ask me to mark your item as a gift. I will not falsify customs forms.

For items sent internationally, please understand that I cannot be responsible for items that are held in customs, so be sure the item you wish to buy is allowed to be sent to your country before making the purchase. I insure all items sent internationally (when it's possible) so please contact me if your item doesn't arrive or if it arrives damaged.

*NOTE: Items sent internationally may take up to 8 weeks to arrive and tracking isn't always precise once an item leaves the US. Please allow enough time for your item to arrive.

All items are shipped through USPS and packaged with the utmost care!
Additional policies and FAQs
All of the items I sell are VINTAGE. I try to describe my items as accurately as possible and will note any damage that I'm aware of in the description. Please be aware that dating vintage items is not an exact science. The age of my items is an "estimate" only.

Depending on your monitor, some items may not show the true colors. I'll do my best to describe the color and if there are any questions please let me know.

I'm willing to hold an item (or put it on reserve for you) for a maximum of 72 hours (3 days). I'm sorry, I can't reserve items that are on sale or items you are buying with a coupon. I am not able to take layaway payments at this time.

My items are cleaned to the best of my ability before I list them. Washable clothing is laundered, jewelry is gently cleaned and glassware or dinnerware is washed, so that your items are clean when you receive them.

Please contact me through Etsy messages with questions or comments.
Privacy
PRIVACY POLICY:

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


1. Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.


2. Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


3. Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


4. Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time periods: 7 years.


5. Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Me:

For purposes of EU data protection law, I, Connie Smith, am the data controller of your personal information. If you have any questions or concerns, you may contact me through the Etsy message system by clicking the contact button in my shop, or by sending an email to: csmith731 [!at] msn.com.

Thank you.

More information

Last updated on May 16, 2018
Frequently asked questions

Do You Have Questions?

Most questions can be answered by scrolling up and clicking the "Shipping & Policies" tab.

For all other questions regarding any of my items, please click the "Ask a question" button above or the "Contact shop owner" button on my shop's main page. Thank you!

Is this item a gift?

I always include an invoice in my packaging. If your item will be given as a gift, please let me know so I can leave the item price off of the invoice or leave the invoice out completely.

What forms of payment do you accept?

My shop accepts credit cards through Etsy Payments, PayPal and Etsy gift cards. You can pay with PayPal even if you don't have a PayPal account, by using your credit card and the guest checkout on the PayPal website.

**INTERNATIONAL CUSTOMERS, Please Read!

**Please note that I am not VAT registered and I do not collect VAT. You may be charged VAT, GST, customs fees or taxes when your item arrives in your country. These fees are NOT included in the item price or the shipping fee (even though you may see this wording beneath the item price) and are the buyer's responsibility. Sorry for any confusion!