Orders are shipped by Canada Post and delivered anywhere in Canada and are shipped by USPS in the United States.

You choose the address that works best for you (your home or office or the home of a friend or family member) and we do the rest!

Once your order has been shipped, you can track it using Canada Post’s online tracking tool (Canada, USA only)

Orders are shipped from Saint-Jerome, Quebec, Canada, and are usually processed on the same day or next day after your order is completed.

Delivery times
Canada: (1-5 business days)
United States : (2-10 business days)
Other Countries : (6-30 business days)

YES, we ship anywhere in the world.

They buyer is responsible for knowing and abiding by their local laws regarding the products we offer.

International orders take anywhere from 6 days to five weeks, depending on your location.
Some countries are much faster than others at receiving orders.
If your order is taking longer than this time period, please check in with your local customs office prior to contacting us.

WASHING AND STORAGE

Cooling coats are machine-washable on gentle cycle. Use laundry detergent and a softener. Dry on medium heat to cold.

For long term storage, dry the coat on a clothesline. Once completely dry, fold and store in a plastic bag. To re-use, soak it in cold to lukewarm water it found its flexibility.

For use during outdoor activities, fill a cooler and ice water and soak the coat up to its use. Lightly twist before using on the dog.

FREE personalized embroidery with your dog's name or logo

Please specify when purchasing

1) TEXT to embroider
2) COLOR of the embroidery
3) FONT Name – conventional font or choose one on www.dafont.com.
4) IMAGE / LOGO / SILHOUETTE – contact shop when ordering to provide the image or logo, no photo embroidery transformation

I will send you a preview of what embroidery might look like for approval.

Make your payment directly from your bank account with Interac e-Transfer

Select the payment method, Other (Canada only)

Once your order has been submit, please send a Email Money Transfer (Interac) to the following address: coolingcoats@gmail.com and enter your order number as a secret answer.

Your order will be processed upon receipt of your payment.

Feel free to contact us at your convenience and we’ll be happy to get in touch with you.

Hours of operation:
Monday – Friday: 9-5
Saturday - Sunday: closed

For service in French contact: Mireille
For service in English contact: Stefan

DOG'S SIZE

1) Back length – from the base of the neck to the tail
2) Chest height – from the base of the neck to the elbow of his front leg
3) Neck circumference – the neck circumference at the base
4) Dog breed

VIDEO How to Measure: https://youtu.be/Y_K1E26gg_s

Save postal charges! Pick up your order at home or at a meeting point!
I live in Saint-Jérôme (Laurentians, Quebec, Canada)

Enter promo code RAMASSAGE0 when ordering.