CoquetteBath's Shop Policies
Thanks for your interest in my fabulous products! Quality handmade by me since 2001!
Coquette means flirty, fun and happy. Playful, fresh and lively. Never boring or dull! And definitely female! Coquette means bright colors, pretty posies, and only the very best quality products for you!
Many of my products are vegan. The only animal based product that I use is beeswax (lip balm and lotion bars only). I welcome special orders for significant events in your life. And if you own a retail gift store, spa, hotel etc, wholesale terms are available. Please convo me for more information. Note: I do not wholesale outside of the United States.
I have various team memberships due to Etsy going to a 'team format'. If interested in my specific team memberships (which do vary often) please let me know. I captain Real Soap and Comfy Couch, at this time (1/1/15)
I do have several other accounts, just 'sitting there' while I decide what I'll do with them. As soon as I make the decision, I'll list them here.
Hot weather isn't kind to products. If you live in a hot part of the country, please bring your package 'in' and let it sit in the coolness for a time before opening. I package as well as I can but I cannot be responsible for packages left in the heat for long periods of time or opened before they cool.
I accept both PayPal and Etsy's Direct Checkout. You can use your personal credit/debit card on either site.
I ship USPS and ship to the address you put into your order (which should match your PayPal address). If you wish your order shipped elsewhere, please make a note in the 'Notes from Buyer'.
My goal is to ship within 3 days after your order is placed. As I am a single person and not a huge conglomerate, sometimes life does intervene and adds a day or two to this timeframe. I also have a job where I travel from time to time. I will always post a 'traveling' notice (usually prior to my leaving) so that you know. Obviously, if I'm in a different part of the country, your order will not be shipped until I return home. All orders received when a traveling notice is posted will receive an extra product from me (my choice of product) for my appreciation of their patience.
I may choose to insure your package at my discretion. You will not be billed additionally if I do.
Need your product immediately? Yes, I can overnight it. And if you need overnight shipping let me know. At t his time, I'm not posting a shipping upgrade, but can do so.
International shipping added 9/19/14!
What this means: I will ship internationally (and about half of my products have been updated). If the product you want is not listed with international shipping, let me know. I'm phasing this into my shop. I ship to Australia/NZ, EU, Canada, and the UK. If your country is not in one of these areas, please contact me for a shipping quote.
Costs: Since I have not 'done' international shipping for some time, at this time, I'm charging the same price for initial and add on items. Overpayments WILL be refunded to your payment method after I post your order. As I gain my experience with this, I will adjust this 'secondary' pricing. My reputation is fair and I will not keep excessive shipping.
International shipping days. I have a busy and demanding 'day job'. For this reason, I do not have the flexibility to go to the PO daily. Many international packages, per my PO, require this. So, I will ship out at least once a week (on Saturday morning, early). If your package is required faster, please inquire about expedited shipping. Everything I list for sale is in stock. If a temporary shortage happens (as I do sell at shows and have a standalone website) then I will let you know. Normally, it does not delay your order, but if it would, I'll give you the choice to substitute or receive a full or partial refund. I do not substitute without your permission.
let me know if you have ANY questions about this change in shipping policy.
Refunds and Exchanges
If you have a question regarding any of my products, please let me know prior to ordering. I will be glad to answer any questions you may have before you buy. Ingredient lists are prominently placed in every listing. Note: '3 fer' deals may not have ingredients listed...but they will be in the individual item descriptions.
Should a product fail to perform (ie a candle tunneling or a twist up tube refusing to 'twist up') I will gladly refund you. However, the defective item must be returned to me, first. Return shipping is your responsibility. I also do not refund the original shipping cost.
Many of my products are sensitive to heat, so please handle all shipments, during the hotter months, with care. While I wrap securely, the heat inside a delivery vehicle can soften or melt your products. When you receive a package from me, please allow to rest for a minimum of 2 hours before opening in the coolness of your home. That will allow all melted ingredients (if there are any) to resettle and cool. Opening without this care may ruin or damage your product.
Additional Policies and FAQs
If you are a blogger, or media outlet, and are interested in products to review, please contact me. Wholesale terms will apply for a very small quantity. Sorry, but I do not provide free samples except in rare cases.
I do maintain liability insurance as do all reputable professional soapers.
If my policies did not answer your questions, please drop me a line. Thanks again for your interest!
My mailing address:
PO Box 161472
Fort Worth, TX 76161-1472
info [!at] coquettebath.com
Last Updated January 1, 2015