CottonRidgeEmporium

I want you to be happy with your purchases, if you are not, please convo me within 5 days after receiving your item. I will do my best to rectify the situation. I care about my customers and want you to be happy with your purchase and my shop's service.

In the event of a return, all shipping costs will be paid by buyer. Any refund amount to buyer will be minus shipping cost and non-refundable fees (if imposed by etsy, paypal or usps). Items purchased with "shipping included" will have that shipping deducted from the refund amount - unless refund is due to damage or loss. You must contact me before returning an item to receive a refund. Also items should be return shipped in original packing with tracking and insurance. Items that do not arrive back to me or do not arrive in the original condition will not be refunded unless covered by insurance.

Orders held at the Post Office for pickup, but not picked up will be refunded upon their return in good condition to my address. Refund will be for order total minus shipping costs and fees as described above.

Cottonridge Emporium on Etsy accepts payment via Etsy's Direct Checkout(credit cards). Orders are not shipped until payment is processed.

Etsy imposes and collects sales tax for all buyer states who have mandated it. I do not collect these taxes and cannot refund them. If your order must be refunded for any reason I will request a refund of the sales tax and Etsy is responsible for providing the refund of that portion of your payment.

Please contact me via the etsy messaging system if you need to reserve an item- reserved items will be held for a maximum of 7 days unless otherwise agreed.

Prices are non-negotiable, however, we do have sales from time to time.

Custom orders require at least 50% non-refundable deposit before work begins and 100% payment before shipment.

Coupons not valid on orders < $20 (not including sales tax or shipping), custom orders, items marked Sale, items marked Final Sale or Wholesale orders.

All sales of items marked "Final Sale" are final - no return accepted or refund available.

Please check your receipt for your order's scheduled to ship date and correct ship to information. Estimated purchase to scheduled to ship date is defined item by item, however, your order will ship as soon as possible, whenever possible on the first business day following cleared payment. If Etsy calculates the Scheduled to Ship date to fall on a USPS holiday your order will ship on the first USPS business day following.

All items are shipped via USPS to the address on the receipt. Shipping time is determined by USPS rate and is beyond my control. If shipping a gift to another address buyer must supply it accurately in note to seller at checkout or via Etsy conversation before the item is shipped. First Class or Parcel Post is used whenever it is less costly than Priority. Shipping upgrades are available on some items at checkout. For upgrades on others or rush requests please contact me via Etsy Conversation. I will do my best to accommodate your request.

For multi-item orders that total less than $35, Etsy combines and discounts shipping during the check out using the following process: The item with the highest shipping charge will be charged full USPS cost, any additional items shipped with the same order will use the "with another item" shipping cost. The USPS shipping rates are estimated based on item weight and size with packing and can sometimes be more than actual depending on the number of items in the order. You may request an exact quote prior to purchase for a combined shipping rate by providing your city, state and zip code and order items via Etsy conversation (convo).

Free Shipping
Free shipping means that there is no shipping charged on top of the item price.

Free Shipping Eligible
Free shipping eligible means that there are no shipping charges if the item is purchased on an order that totals $35 or more(not including sales tax or shipping). If the item is part of an order that totals less than $35 shipping charges will apply as described above.

Cottonridge Emporium insures all domestic orders over $50 and ALL international orders. Domestic orders under $50 may be insured at our discretion or upon your request. If you receive a damaged item, please contact me within 5 days of receipt to resolve the issue. Photographs of the damaged item and packing must be supplied upon request, and the item(s) and packaging must be saved for inspection by the delivery company if they require it.
For customers outside the US:
If you are outside the US and wish to purchase an item that has no "Everywhere Else" shipping cost please Etsy convo for the shipping cost. Please be aware that your country may impose a range of import fees, taxes, tariffs, duties at the time of delivery that are your responsibility to pay to your customs agency. These are not in our control and we have no way of knowing when or if they will be imposed or how much they might be. Marking merchandise items as "gift" to avoid these fees is a crime! I will not do so. For more information you should contact your local customs agency.

To help offset handling costs I often use clean recycled boxes and packing materials.

As shop proprietor, I reserve the right to cancel any sale at my discretion.

Cottonridge Emporium adheres to all etsy privacy policies.