CountrySwirls

CANCEL AN ORDER:
I usually post your order the next day so if it is not posted yet I will accept a cancellation !!!! If your purchased item has already been posted we can not accept a cancellation.

RETURNS POSTAGE:
I would be grateful if you returned the item via recorded or trackable post for your security and ours. The buyer pays the costs of posting the item back to us for refunds or exchanges.

REFUNDS:
Refunds once we receive the item within 7 days, and it has remained unused , is not damaged and still had original tags / labels / swing tickets / authenticity certificate etc. For your security and ours please use a method of postage with tracking and a signature required. If we do not receive the item we can not refund nor exchange.

EXCHANGE:
The item must follow the requirements mentioned in the refunds section above. If the buyer prefers an exchange rather than a refund then the exchanged items postage costs are to be paid by the buyer and will be the same postage costs as stated on the requested exchange item. If the cost of the chosen item is different the amount already paid then I can refunded or charge extra resulting in the correct amount.

EXTRA RETURN EXCHANGE POLICIES:
We are not liable for any items which are lost in the mail, undelivered or stolen on arrival - a postage tracking code will prove its arrival at our end or yours.
Once an Etsy Gift Card code or voucher has been used for our items, it cannot be returned for a cash value refund.

PAYMENT METHODS:
The available are PayPal, bank cards, Etsy vouchers and all other Etsy payment methods. Personally I prefer PayPal if possible - either with or without a PayPal account.

TAXES:
If the customer is from a country which will require custom fees or taxes etc to be paid on collection , the duties and associated fees are the responsibility of the buyer.

POSTAGE IS TRACKED:
You will be sent a tracking code and you can visit the Royal Mail website www.royalmail.com on its ‘Track & Trace’ section to view your parcel on its journey to you.

DELIVERY ESTIMATE:
It is 1 to 10 days when we wrap up your item ready to post it, then it is posted to you with tracking. Approximately:
UK ~ 1 to 3 working days.
Europe ~ 3 to 5 working days.
World Zone 1 ~ 5 to 7 working days.
World Zone 2 ~ 5 to 7 working days.

Please note that during the corona virus the postage has been delayed in some countries of destination. Any items could take up to 28 days or longer to arrive due to the delays.

Please note that during the Christmas period the delivery times may be longer which depends on Royal Mail. I still post items as quick as possible from my end, it is all down to how busy the postal service is.

POSTAGE POLICIES:
If we ship to an address which can not be delivered to and the parcel is retuned to us we are happy to re-ship if the buyer provides a new shipping address and the buyer pays additional shipping charges.

COLOURS:
Please note that colours may vary due to personal monitor colour settings and photographs being taken in the day time or the evening.

COPYRIGHT:
Full copyright of all items remains with myself the Artist Sophie Huddlestone, also full copyright remains with items created while using my maiden name of Artist Sophie Appleton. Any copying, printing, replicating etc is not allowed and will be followed up legally.

Any questions I’d love to chin wag. Message me, Sophie.

I use your information and messages to reply to you and discuss your orders I take great care regarding the privacy of individuals whom contact me. Any complaints please contact Sophie Huddlestone sixfootsophie [!at] yahoo.com tel: 07932606867