linzoolu on Jul 26, 2016
The reason why I'm giving this a 2 star is because it took SOOOOO long to get to me. I ended up having to write a letter to the owner asking about my order. She replied stating that she hired a new administrator. She said she would have it in the mail asap. After another 2 weeks I was getting very upset so I bought a different little house for my hamster. I waited 44 days for this to get to me :( I read many reviews on this Etsy shop and many people have stated that their orders haven't been shipped on time.
Hari Prakash Boyd on May 26, 2016
Turned out beautiful. Took much longer to receive than expected. Shop never contacted me. I had to email two weeks after I should have received it to find out what was going on. Would order again though as she does so beautiful work.
Heidi Chun on May 24, 2016
Very cool, love that it doesn't have the big hairy tassel at the bottom like all those macrame hangers from the 70s.
szenert84 on May 6, 2016
Never shipped my item. When I hadn't received it after a couple weeks was given excuses and treated as though it was my fault. One good thing was I received my refund immediately, and for that I was thankful
Lauren responded on May 6, 2016
Buyer *refused* to pay shipping. Upon refusal a refund was immediately given. I have no problem working with people on shipping but I was only met with anger and hurt speach when I could not cover the full cost of this international order.
Renee on Apr 18, 2016
Our ferret loves her cuddle house and sleep sack. Also we were sent a little crochet egg shaky toy with our order that our ferret is now obsessed with. 😊 My little fur kid is very pleased!
C King on Apr 18, 2016
Thanks so much Lauren, we love our new extra large plant hanger! Our jungle of a plant is now hanging beautifully from the ceiling! Great job
ldelcher78 on Apr 9, 2016
Still waiting to receive this. Says it shipped on the 25th of March but have not received it Explanation given by seller and it arrived very fast. Love it and very nice to work with
jose carvalho on Mar 29, 2016
The post office lost the item, but it finally arrived.
maybeesmom on Mar 20, 2016
Ordered March 6 ... As of March 20 still not received and tracking shows still in senders area. Addendum 3/21: arrived today. Good ergonomic handle. Thank you.
Mud Pie and Tea Parties on Mar 14, 2016
2 months, many emails and excuses but no item was received. I was not given tracking info and etsy has no record of tracking either. I did get a refund.
Caralee Wells on Mar 9, 2016
I ordered this on Feb 22nd. Contacted owner on March 3rd because expected delivery date had passed with no shipping information. Today, March 9th, I have yet to get a response or a package. I have requested to get a refund but I am still waiting. Terrible customer service. I can understand if the owner is sick or busy, but communication is a must. I will make my own product. Just wanted to support a small business, but it was obviously a mistake. Thank you for your time. Update: The owner did respond and I received my refund. I am pleased that she contacted me and explained the situation, but it could have been taken care of sooner.