CraftUnikat's Shop Policies
Welcome to my dream.
All items in my shop are inspired by my children, their laughs and it's all about that fairytale land which exists in our games and goodnight stories.
This is my way to capture the moment and share it with you.
I accept payment through PayPal. I greatly appreciate prompt payment and/or prompt communication regarding payment. The only orders subject to cancellation due to none payment are that of ready to ship items. I will not start on orders until payment has been received.
You can pay your purchase through PayPal without having a PayPal Account. Choose the PayPal Option during checkout. Submit your order and click the “PAY NOW “ button. Scroll down until you see the option to pay with a creditcard or debitcard without having to sign up for a PayPal account.
Packages are carefully packed. Hand painted pottery orders are boxed with bubble wrap, paper, and packing peanuts. Smaller items are wrapped and sent in bubbled envelopes. Pottery packages can be pretty heavy and the price of shipping can be high. For combined shipping costs will be lower.
I ALWAYS refund the extra shipping cost if it comes out to be grossly over estimated for your location.
Items will be shipped within 2-3 business days of receiving payment.
You will be notified by email as soon as your order has been shipped.
Approximate delivery time will vary according to your location. It shouldn’t take longer than 10 days if shipped to Europe; 15-20 days if shipped to US and rest of the world, 10-15 days if shipped to Canada .
Countable days are only business days, since post offices don't work during weekends.
U.S. Customs may hold packages for more increased security. While the item is hold on the custom you can't trace it. But when you can, you should receive it after day or two.
INSURANCE and TRACKABLE SHIPPING:
Hand painted pottery packages I send insured. Other items I send by first class Airmail . If you would like insurance and a tracking number, just leave a 'message to seller' at checkout and I will send you a Paypal invoice for the additional payment(s).
Or if you want hand painted pottery to be shipped to you uninsured, to reduce your costs, just convo me.
Because of their seller protection policy, I am now only shipping to the address listed on your PayPal account.
Please be sure that the provided address is correct or contact me if there is an error. Items returned to me due to an incorrect address will require repayment of the shipping costs in order to have them re-sent.
I do not include any receipts or invoices.
Shipping price includes shipping and handling.
I am not responsible for customs or taxes some countries may have.
Refunds and Exchanges
If you are unhappy with your order, I accept returns or exchanges for purchased items within 30 days of the shipping date. Please email me within 7 days of receiving your order to arrange for a refund or exchange. Returns or exchanges made without prior notification may not be processed. Product must be returned in the same condition as it was received. Shipping charges are non-refundable and are full responsiblity of customer. Your refund will be issued when return items are received.
In case of receiving damaged item, please return the item (you will be compensated for shipping costs) and I will either replace it or issue a refund, your choice.
Additional Policies and FAQs
I read all my feedback and would love some from you when you receive the item. This will assure me of receipt and your happiness. Many thanks.
I always worry about my items when they are in the post so it would be nice to know if the package has reached you.
If you're buying a gift for someone please keep in mind I am glad to gift wrap at no additional cost. Just let me know in the 'message to seller' when you check out.
I can also ship direct to your gift recipient & add a little note so please write the message you want to be included in the 'message to seller' when you check out.
I love doing custom orders!
Please contact me with your requests. Special orders are priced accordingly and cannot be returned or exchanged.
I can custom paint almost all items in my store. So contact me if you have any questions.
I am always open to discuss wholesale orders.
Our home is smoke-free and pat-free environments
Last Updated May 8, 2012