Craftseed's Shop Policies
Welcome to my shop!
And thank you for reading over my policies before placing an order :D
I love and am frequently inspired by geeky things, but many video games. Most of my inspirations came by making gifts for my family and friends.They have supported my work from day one, so I'm always looking for more creative and imaginative ways to improve my creations.
Please convo or email me for any requests or custom orders. Everything in my “Sold” section can be duplicated, so don't hesitate to ask if you'd like me to recreate them. Please allow me at least 4 days to create a custom item before I ship it out. If you have crafty ideas that you’d like me to make, please feel free convo or email me :)
I try my best to have low prices for all my creations. What you are paying for is the cost of the material, the amount of time put into a piece, and the final result of the product. Depending on a request to change or customize to an order, the prices may rise, but I will let you know if that will happen. So please convo or email me if you have any requests to change or customize your order.
I accept PayPal and all major credit cards.
Payment for custom orders:
If you are purchasing a custom order, please notify me first so I can create a personal listing for you. I will then send you a message to let you know when their order is listed and ready to be purchased via email. I will also include the link to which the custom item can be purchased.
If you are paying with PayPal, please make sure that the address on your PayPal and Etsy account make. I don't want to send an order to the wrong address :( If I notice it, I will email you and ask where you would like your order to be sent. If I do not receive a reply, I will send it to the address on the PayPal account. If in fact, the address is different because you are sending it as a gift to someone, please let me know any necessary details by leaving it in the "message to seller" box during checkout or by email, including which address is the correct one for me to send the order to.
United States Shipping:
I only ship within United States. Regular orders ship within 3-5 business days. During the holiday season though, please expect your order to take a little longer to get to you. If you require faster shipping, please let me know by contacting me via convo or email and I'll make a custom listing order for you, so that the shipping price will be correct. Also, if you would like a tracking number for your order, please let me know at least 24 hours before your order is processed and shipped out.
Part of the shipping cost is covers the packing materials used for an order. For small items such as jewelry, I use padded envelopes and a small jewelry box.
If you are ordering multiple items, I will most likely put them in the same box. Though if you prefer having your items shipped in separate boxes, please let me know :) However, if you would like them in separate boxes, please make a note of it in the "message to seller" box during checkout or by contacting me via email.
Refunds and Exchanges
If for some reason you are not happy or satisfied with your order please let me know. I will do my best to work it out with you.
If you would like a replacement, just convo or email me. I just ask for the item shipped back. It will give me a chance to see what went wrong, and how I can go about fixing it for the future. As soon as I receive your damaged item, your new shipment will go out. I am happy to attempt to fix any item that I have sold, as long as you are able to pay for shipping both ways.
Additional Policies and FAQs
I greatly appreciate your feedback! If you have any problems during your transaction or with a product, please contact me. I will do my best to fix whatever situation may be. I would much rather have happy customers than unhappy ones! :)
Treat with care:
Please be gentle with the products. Some of them can be kind of fragile, so please treat them with care. Also, my plushies are not meant to be used in rough play, they are mainly made for display.
+The items in the pictures are normally the items that I keep. When you order an item, you are ordering a replication. I try my best recreate them, but there my be some slight differences and variations.
+ When purchasing a item that gives you a customization option (ex. buying a pendant and having it made into a cell phone charm or necklace), please contact me which you would like. If I have tried contacting you, and I don't receive a response, I will choose for you.
+You are not authorized to resell my items without permission.
+I reserve the right to change any of my shop policies at any time for any reason without notice.
+Custom orders are available per request, just convo or email me :)
craft.seed [!at] live.com
Last Updated April 16, 2013