Your privacy is important to us. This Privacy Policy explains what personal information we receive from Etsy, how we use it, when we may share it, and how we protect it when you purchase from or communicate with our Etsy shop.
By placing an order with us or contacting us through Etsy, you acknowledge that your information may be processed as described below, in accordance with applicable privacy laws and Etsy's policies.
1. Information We Receive
To process and fulfill your order, we may receive or access information provided through Etsy, including:
• Your name
• Shipping and billing information
• Email address
• Telephone number, where provided
• Order and transaction details
• Messages and information you provide when contacting us
• Personalization or customization details, such as engraving text, names, initials, dates, logos, or reference images
• Any other information you voluntarily provide that is necessary to complete your order or respond to your request
We do not request or intentionally collect sensitive personal information unless it is necessary for a specific order or required by law.
2. How We Use Your Information
We use your information only when necessary for legitimate business purposes, including to:
• Process, prepare, personalize, and fulfill your order
• Arrange shipping and delivery
• Provide tracking and respond to delivery-related issues
• Communicate with you about your order, customization, or questions
• Provide customer service and resolve problems
• Handle returns, refunds, replacements, disputes, and Etsy cases where applicable
• Comply with legal, tax, customs, accounting, and regulatory requirements
• Prevent fraud, abuse, unauthorized activity, or other security issues
• Maintain appropriate business and transaction records
We do not use your personal information for purposes unrelated to your Etsy order unless permitted by applicable law or you have provided the necessary consent.
3. Personalization and Custom Orders
For personalized products, we may use information such as names, initials, dates, messages, logos, or reference artwork solely to create and fulfill the product you ordered. Please do not provide confidential, highly sensitive, or unnecessary personal information when submitting a personalization request.
4. Information Sharing
We keep the use of your personal information limited to what is reasonably necessary to operate our Etsy shop. We may share relevant information with:
Etsy:
We process information through Etsy as necessary to manage orders, communications, payments, cases, and other Etsy services in accordance with Etsy's policies.
Shipping and delivery providers:
We may provide your name, shipping address, telephone number, order information, and other necessary details to postal services, couriers, freight partners, customs intermediaries, or other delivery providers so your order can be shipped and delivered.
Customs, tax, and government authorities:
Where required, relevant information may be disclosed to customs authorities, government agencies, tax authorities, or other authorized parties for legal, regulatory, import/export, or compliance purposes.
Professional or service providers:
Where necessary to operate our business, we may use trusted service providers that assist with functions such as order fulfillment, shipping, accounting, technology, or fraud prevention. We limit the information shared to what is reasonably necessary for the relevant service.
We do not sell your personal information.
5. Marketing and Promotional Communications
We do not use your Etsy order information to send you unsolicited marketing or promotional communications. We will only use your personal information for direct marketing where this is permitted by applicable law and where any required consent has been obtained. You may contact us at any time through Etsy Messages regarding privacy concerns or marketing-related requests.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining transaction and accounting records, resolving disputes, preventing fraud, and complying with legal, tax, customs, or regulatory obligations.
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it where applicable. Certain information may need to be retained for a longer period when required by law or for the establishment, exercise, or defense of legal claims.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights concerning your personal information, which may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your personal information is used or shared
Some information may be retained where we are legally required or have a legitimate legal reason to do so. To exercise an applicable privacy right or ask a privacy question, please contact us through Etsy Messages. Because we operate strictly through the Etsy platform and do not hold customer data on independent servers, requests to access, alter, or delete your central profile data must be directed to Etsy.
9. International Processing and Shipping
Because we are an international Etsy seller, your information may be processed or transferred in connection with order fulfillment, shipping, customs, payment processing, Etsy services, and other necessary business operations in countries outside your country of residence. Where required by applicable law, appropriate safeguards will be used for such processing or transfers.
10. Children's Privacy
Our products are intended for purchase by adults. We do not knowingly collect personal information directly from children for independent purchases or marketing purposes. If you believe that a child has provided personal information to us improperly, please contact us through Etsy Messages so we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Etsy requirements, or applicable privacy laws. The updated version will be posted in our Etsy Shop Policies and will apply from the date it is published, subject to applicable legal requirements.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through Etsy Messages. For purposes of EU data protection law, I, [Your Name or Shop Name], am the data controller of your personal information. You may also contact me via Etsy Message.
We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.
