CrayCases is taking a short break
Chloe on Jun 6, 20224 out of 5 stars
took a while to come still not here due 2 days ago
Jessica on Oct 4, 20213 out of 5 stars
I have a IPhone 12 mini and the case doesn’t fit my phone so I can’t use it. It looks beautiful and everything but too big so no fit.
CrayCases responded on Oct 19, 2021
The customer purchased an iPhone 12 case which we sent. If they mentioned the issue before shipping we would have corrected it for free.
Ebony on Oct 4, 20214 out of 5 stars
Great quality but took forever to get
Eugenia on Jul 27, 20221 out of 5 stars
Leaving 1 star as I’ve still not received the product and it hasn’t been dispatched, and I’ve had no updates from the company. M
CrayCases responded on Jul 29, 2022
Customer requested that we send them a refund to a different account.
S on Nov 26, 20211 out of 5 stars
Sadly I didn’t get this case as the seller had issues with a printer. I have ordered from this shop before and it’s been pretty straight forward. I totally understand issues came arise but I would have preferred to be kept in the loop. I had to ask a few times on what’s happening. They have offered me a refund and hopefully will get that soon. Shame as I really liked this case!
CrayCases responded on Nov 27, 2021
We have offered to refund the buyer multiple times from the beginning, each time the buyer declined to take the refund. Due to our printer not working. We had to order a part from overseas supplier which is delaying the fix. I have also apologised to the buyer multiple times for the issue. However, we thank the buyer for being a repeat customer.
Karyna on Nov 13, 20215 out of 5 stars
I really love the design
leanneclaire2302 on Nov 10, 20215 out of 5 stars
Love this. Really impressed and seller messaged before making it to check I was happy with the design. Really really good - def recommend.
Summer on Oct 26, 20215 out of 5 stars
Excellent service and I love my case! The seller sent me a draft of the personalised phone case and I was able to change the font with no trouble at all. They then sent me the new draft which I confirmed I liked and it was sent out to me. The replies were fast and so was the delivery! The item looks just like the images shown aswell.
Aicha on Oct 19, 20215 out of 5 stars
This item is of excellent quality material and design, even better than described. My expectations were met and more. I highly recommend it.
Kaila on Oct 18, 20211 out of 5 stars
Very cheap looking
CrayCases responded on Oct 19, 2021
Hi there, you can always return the case for a full refund. As a small business, we cannot afford to refund the full order and also let customers keep the case as well. Thank you.
Here at CrayCases, we take packaging and durability of our cases very seriously. That's why we tested our packaging and case toughness by driving a 1.5 ton (3,000 lb) car over it! Our cases are lightweight yet very tough and adds no extra bulkiness to you iPhone.
What separates Etsy from other platforms is the quality it offers, and the passion each artisan puts into making their craft. We are no different, we hand-make each case as verified by Etsy here in the UK. We DO NOT outsource our production (unlike other sellers, hint look at their processing time). That's why we can ship an item within one working day.
We spend quite a lot of time researching, collecting assets and producing the design and then actually manufacturing it on demand when you order. We do our best to process your order as quickly as possible.
In a world full of mass-produced goods manufactured using exploited labour, we stand for craftsmanship, quality and we take real pride in creating every single case by our two hands. Your feedback and positive convos fuel our creativity to create exceptional phone cases at an affordable price.
Disclosure: To avoid confusion we also run: https://www.etsy.com//shop/ClearCasesShop/ If you are after rubber/soft TPU cases, this is the place to purchase it from :) and for personalised posters check out: https://www.etsy.com/uk/shop/paperflavors
Sabbir / Rumana
Founder, Curator, Customer Service
Captain of the ship!
Customer Service, Designer
Customer service is a core part of our business. We will answer any questions or concerns you may have as soon as we can (even sometimes during the weekend).
I'm the person who prints and ships your cases. Every single case is tripled checked before dispatch.
Customs and import taxes
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
*Please note, we receive all messages that are sent using Etsy. However, it is impossible for us to respond to them instantly, we are either busy processing orders or it's the weekend (we have to legally give people a break if they work 5 days a week). However, we will respond to your message within 72 working hours at most.
*Etsy delivery estimates are not accurate, please ignore those. Our estimates are provided under every listing and on our shop homepage. If the item is not received within the estimate, please do not worry, it may be delayed by the postal/custom service.
*We will always work with you to make sure you receive your item.
*We do have no cancellation policy. However, we can cancel an order for a £5 GBP cancellation fee.
Ordered something custom?
We make every effort to send your order as quickly as possible without compromising quality.
For custom orders we ALWAYS send out design mockup within 24h. We won't ship your order without your approval. Please approve the design as soon as you can (it will be in your Etsy inbox).
Where's my tracking code?
Standard Shipping doesn't have a tracking feature. All other shipping services in our shop do provide tracking function.
We support the following devices:
- Apple iPhone XR
- Apple iPhone XS Max
- Apple iPhone XS
- Apple iPhone X
- Apple iPhone 8
- Apple iPhone 8 Plus
- Apple iPhone 7
- Apple iPhone 7 Plus
- Apple iPhone 6s
- Apple iPhone 6s Plus
- Apple iPhone 6
- Apple iPhone 6 Plus
- Apple iPhone 5/S/SE
- Google Pixel
- Samsung S7
- Samsung S7 Edge
- Samsung S8
- Samsung S8+
- And more
List of countries we do not dispatch using standard shipping:
- India (Signed + Tracked only)
- Brazil (Signed + Tracked only)
- Spain (Signed + Tracked only)
- Italy (Signed + Tracked only)
Can you print it on a flexible/rubber TPU case?
Yes, we can do that for you. Please purchase the upgrade from here: https://www.etsy.com/uk/listing/547498707/flexible-tpu-case-upgrade
You will need to add the upgrade along with main item and checkout.
Returning an item to us (return agreement/policy)?
- We MUST first receive the item(s) at our workshop in order to issue a refund. Ship item(s) back to us within: 21 days of delivery.
- The item remains your responsibility until it reaches our workshop safely.
- Buyers pay return shipping fee. Furthermore, original order shipping fee is non-refundable.
- If there's an item missing from the box, a reimbursement fee of £1 will be charged.
- The above policies are a continuation of our Returns & exchanges policy stated on shop homepage under Shop policies section (please read).
What's your working hours?
9-5pm weekdays. However, we do try to respond to your custom request or urgent messages as soon as we can.
Do you dropship?
Yes, we do. Why not open your own shop and let us do the printing for you. No need to worry about buying a printer or blanks. You create the designs we do the fulfilment. Contact us today to find out about trade prices.