CreacionesSusana's Shop Policies
♥ Welcome to Creaciones Susana ♥
All my items are handmade by Me, with love and dedication. Working with natural yarns, wool acrylic or natural textures and colors of high quality. I finished durable and discreet to give the best quality to my work.
My designs are unique, I am very interested in doing original and exclusive articles. My atelier is at home, I have no pets or cigarette smoke.
All products you see in my shop are ready for sale immediately, although I do like following your preferences ORDERS and indications would be happy to meet your order needs size, color or quality.
Thanks for your visit!!
updated July, 2013
From any Country: I accept payments to PayPal and credit card
From CHILE: I accept payments to Paypal and electronic transfer
Electronic payments take 5 days to be paid into my account. If after 7 days I have not received payment, I will CANCEL the order with a notice to your email or Etsy user
If at the time of the BUY / PAYMENT have any problem paying comunicate with me to find another purchasing strategy.
The order will be shipped the next business day payment received. I make all shipments by ordinary mail, if you want to comunicate with me URGENT or CERTIFICATE they have an additional cost. My personal experience has been very good with ordinary items that I use for economic well being.
Send your order to the address you indicate in your Etsy user. If you want other address, you must tell me when you place your order, to avoid disappointment.
Estimated time of delivery of packages:
CHILE- 2 days
Spain 8-10 days; Europe 10 days USA 7-10 days, Rest of World 10-20 days.
I appreciate the confirmation that the order was received
If your purchase is outside of CHILE must take charge of additional charges for customs or local taxes. My personal experience tells me that these are required for amounts over 150 euros.
Refunds and Exchanges
If you are not satisfied with your purchase, please contact me immediately to give a solution. Your suggestions and opinions are vital to improve my work.
If you dont like or want to return (size or color), you can do in a period 5 days of receiving your order. You must send the item by mail in the same condition as received. It is important that the garment is UNUSED and DAMAGES for being delicate knits. NOT pay shipping costs.
I will refund the amount of the item by the method of payment you chose when you made the purchase immediately, once you have received the item back or have security of shipping the item back
NOT accept returns of items made to order, since they are made with the acceptance and customer tastes.
Additional Policies and FAQs
The items are in a padded envelope to protect it. Each will be carefully packaged and esthetics.
**Rating and Feedback** Buy / Sell
When we finish the process buy / sell, we value them as CLIENT / SHOP, is very important to have your opinion about my work. You can give feedback section
Susana Lobos Garcia
Av. Ecuador 11. Dpto 45C
Chillán - CHILE
+569 53401573 // s.lobos.garcia [!at] gmail.com
Last Updated November 5, 2014