CreateByTheYard's Shop Policies
Thank you for visiting Create by the Yard where I am dedicated to providing you with the best products and service possible.
Payment Methods: We accept both PayPal and Credit Cards. If for any reason you require other payment terms, please send me a conversation and we can discuss. If applicable, all refunds will also be given via the initial payment method used.
Cancellation policy: I reserve the right to cancel your order and relist it if you have not paid within 72 hours. An exception will be made if you are paying by methods other than PayPal.
Custom orders: I am happy to accommodate custom orders. If you request a custom order, you must pay within 72 hours. If the order is not paid for within that time frame, I will remove the custom listing and make the fabric available to other customers.
All Minnesota residents will be assessed a 7.275% Minneapolis sales tax.
We will gladly ship anywhere in the world! I use USPS to ship all orders. All orders will be shipped within 2 business days of receiving payment.
Please note shipping prices increased on January 27, 2013. International shipping prices, especially to Canada, significantly increased. Until we have a better, more consistent idea of how much shipping prices will be, any large shipping overages will be refunded (higher than $2.00).
US: Most orders shipped within the US will have delivery confirmation. Swatches are sent in regular letter envelopes and will not include delivery confirmation.
Rates:* $1.00 and up, with another item extra $1.00 - 2.00
Outside US: I will track your order upon your request. If additional postage is required to track, we can discuss that via conversations or email.
Rates:* $3.50 and up, with another item extra $2 and up. Also note that VAT and duty may be charged upon package arrival. This is NOT included in the shipping prices. If a package is returned to Create by the Yard due to refusal to pay the fees, the cost of the products will be refunded. The original shipping charges will not be refunded.
All customers: If you require priority shipping or insurance please contact me and I am more than happy to accommodate.
Large Orders: If ordering a large quantity, it may be less expensive to ship in flat rate envelopes or boxes. Feel free to request flat rate shipping if you feel it is a better option for you.
*Rates subject to change without notice.
Refunds and Exchanges
Returns: If you are not happy with your order, you are welcome to return it for a full refund, minus shipping costs. Your money will be refunded via PayPal or Etsy after I receive the merchandise. Buyer must pay the shipping to send it back to me. It must be in the same condition as it was sold. Sale and clearance items are not eligible for returns. All returns must be initiated within 30 days of original shipment.
Exchanges: You are welcome to exchange items if you are not fully satisfied with your original order. Any price differences will be adjusted for. Buyer pays to ship the original product back to me but does not have to repay shipping to have the new product(s) sent. Sale items are not eligible for exchanges. All exchanges must be initiated within 30 days of original shipment.
Damages and Losses: I do everything I can to ensure your order arrives in perfect condition. I am not responsible for items that are lost, damaged, or stolen after shipment. This applies to both domestic and international orders. However, If there are problems, contact me as soon as possible and I will try my best to work with you to solve the problem. All shipping issues/inquiries must be received within 30 days of shipment.
Refused Packages: If a package is refused due to not paying VAT and duty fees, or for any other reason, money will be refunded, minus original shipping charges. Refunds will be processed once the products are received by Create by the Yard.
Additional Policies and FAQs
Multiple Quantities: If you order multiple quantities, it will always come as one continuous piece, unless otherwise noted in the listing.
Please note that since fabrics are cut from the bolt or cut from a recycled item (pillowcase, bed sheet, etc) the pattern in the picture might not be the exactly the same as the cut you receive. This is especially true with large patterns. If you are looking to have a full, uncut pattern, you may need to order more fabric than you need. Ordering more than needed is only available for new fabrics cut from the bolt.
Also note that I do my absolute best to reflect the true colors of the fabric in my photos. If you are unsatisfied with the colors when you receive the fabric, please see my return policy.
Unfortunately I am not able to give discounts on large orders at this time. I will be implementing a return customer reward program once my grand opening is official, so please stay tuned. For more information about the grand opening, please sign up at www.createbytheyard.com.
Gift Certificates: Gift certificates can be purchased in various dollar increments. They can be used on any merchandise in my shop, including shipping. If using a gift certificate and your order total is over the gift certificate amount, proceed to the checkout, but do not pay via PayPal. I will send you an updated invoice reduced by the gift certificate amount. More information about gift certificates is located on the certificate.
Sales Tax: All Minnesota residents will be assessed a 7.275% Minnesota state sales tax.
Please feel free to contact me anytime if you have questions or concerns.
215 Oak Grove St.
Minneapolis, MN 55403
info [!at] createbytheyard.com
Tax ID: 2320555
Last Updated January 19, 2015