CreativeNeuron

The Creative Neuron reserves the right to determine whether we will grant a refund or an exchange on an order. Our products are all handmade by our crafstmen, one at a time and every piece is unique and made to order. Here is our basic criteria for granting a refund or exchange:

We will refund or exchange an item if:
- the item arrived broken or damaged beyond simple repair
- the item is lost in transit or never arrived
- the item arrived in the wrong color, size, etc.

We do not refund Custom Orders because they are not resalable. A Custom Order is an item that has unique features that only you requested. Some examples of Custom Orders are:
- Custom made signs with your logo on it
- an item in a color not shown on this web site
- an item in a size that is not shown on this site
- an order that was listed as a "Custom Order" on our site

We realize that every situation is unique. Please contact us and we'll see if we can help you out.

Payments are to be made in full before production begins. Production time starts AFTER payment is cleared. If your payment is "held" by PayPal or for any other reason, your production time will not begin until your payment has been fully processed and cleared.
Payment methods accepted: credit card, PayPal.
No personal checks or money orders.

Most Domestic orders ship USPS, Priority Mail (2-3 days) with tracking. We reserve the right to ship FedEx or UPS on our larger signs or combined sign orders due to weight. Your Tracking number is also added to your order the day it ships for your convenience.

Wondering if Your Order Has Shipped?
Etsy provides an excellent tool--under "Your Account", Purchases, here you can see if your order has shipped. We check this box the day your order goes out!

INTERNATIONAL CUSTOMER SHIPPING:
IMPORTANT: International Customers please include your PHONE NUMBER on your order as the shippers are requiring us to add it on the forms.

"EVERYWHERE" shipping is only an estimate. You may receive an additional invoice when the item is ready to ship that reflects the difference. The shipping charge you pay for with your order is deducted from the actual cost and is not the VAT tax, customs fees, and /or duties in your country

Depending on your country, customs charges, fees or taxes may be due when you receive your package. These charges are your responsibility and are decided by the receiving country. They are NOT included in the price of shipping. We mark all orders as "merchandise" and by law must disclose the retail value of your order on the package. Please don't ask us to break the law and mark your item as a "gift" or lower the value so that you can avoid paying duty on your package.

- Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight or shipping company or when you pick the item up, do not confuse them for additional shipping charges.

Here is a link to give you the approximate costs (you will need to cut and paste this link): www.dutycalculator.com/new-import-duty-and-tax-calculation

We will not state “gift” on the package unless it actually is a gift from us to you. We fill out custom forms accurately and truthfully, so please do not ask us to falsify information of any kind. We claim full retail value on our customs forms for insurance purposes.

Knowing the prohibited and restricted items to your country is your responsibility as the Buyer. If you are unsure of what items are not allowed to be shipped to your country via USPS. We will try to review your country’s policies before shipping, but ultimately, it is YOUR responsibility.

We are always happy to calcuate shipping to your individual country if you would like, please just convo.

Please keep in mind that even though we do our best to ship promptly and pack items carefully, the items become the responsibility of the US Post Office or FedEx once we drop them off. Transit times and damage after the items have left our studio is the responsibility of the shipping company, we will file a claim for damages so keeping the damaged packaging and taking photos of the box and sign is important.