Creatures Grimm

| Orlando, Florida

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.



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Cassandra Melena

Contact shop owner

Cassandra Melena


Average item review
5 out of 5 stars
See reviews that mention:
Quality 29 Shipping 34 Customer service 9

About CreaturesGrimm

Sales 511
On Etsy since 2014



Shop members

  • Cassandra Melena

    Owner, Creator, Designer

Shop policies

Last updated on September 29, 2017

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
There are no refunds on pre-orders. Please do not buy a mask if this is an issue or if you are not comfortable with waiting.

All sales for hair accessory items and custom orders are final unless you receive a defective item. In the event of defects and/or shipping damage, you must contact us within five days of receipt. Please be able to provide photos of the damage.

Additional notes:
-Buyer is responsible for all shipping costs.
-No exchanges or refunds after five days of delivery.
-We are not responsible packages lost by the post office.
-If you would like shipping insurance, please contact us before ordering.
Preferred method of payment is by credit card or PayPal.
USPS First Class: for packages that weigh 14oz or less. Average arrival time is 2 - 4 days with delivery confirmation.

USPS Priority Mail: for most packages. Average arrival time is 1 - 3 days with delivery confirmation.

**ALL HORN Items are now being calculated through Etsy.

**MASKS are shipped USPS Flat Rate Priority Mail, which includes Delivery Confirmation, and $100 insurance.

Please be sure to provide the correct address when placing your order, all orders will be shipped to the address we are provided with.

Once an item has been packed it will get it's postage within a few days. Once the postage has been printed, you get a tracking number emailed to you. This can be used at
Additional policies and FAQs

-DIY ( Do It Yourself) MASKS-
Mask pre-orders have a 2-3 week production time. This means the time it takes for us to produce a batch of masks, not when the mask will arrive at your house.

These are produced one at a time in our studio. The eye holes will come opened, but the buyer will need to sand/remove the flash edges themselves. There may be minor air bubbles that can be patched. A plastic nipper, a rasp, sandpaper or a dremel can be used to refine edges. Buyer should add foam to the inside of the mask to customize the fit. Some craft/paint/kit building knowledge is recommended. We cannot provide build help beyond the info included here.

You may want to brush some rubbing alcohol on the DIY mask before painting. This will get rid of any lingering mold release that can make painting difficult. Applying a spray primer before painting will also help paint stick to the surface better.

If your mask is a little tight you can use heat to shape it. Warm the mask in an oven ( low temp setting, place on a cookie sheet and only heat for 4-5 minutes) Shape while the urethane is warm, once it is cool it will stay in place ( dunk in cold water to accelerate cooling) You can also warm masks by immersing in hot water or using a heat gun. If all else fails, you can sand out some of the interior with a dremel. Please use common sense when using heat, i cannot accept responsibility if you damage your mask or sustain injury while heating.

These masks are pieces of art made for light costuming and display. They should never be used in place of safety equipment or as protection. Do not use this as a welding/metal working mask. Do not use this as a hockey/airsoft/paintball mask. Use common sense, please. We would not recommend this as a piece to use for any LARP that may result in any blows to the face. We will not be responsible for any injuries sustained or damage to your mask because of bad ideas!