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CreeksideHomeGarden's Shop Announcement

**PLEASE READ OUR SHOP POLICIES**

For a monogrammed item: Please note that we need the name of the person to be sure that we are putting the monogram in the correct order. TRADITIONAL female monograms are in first, LAST, middle order. If we are just given 3 letters we WILL put them in the order given to us. We are NOT responsible for orders where the monogram is incorrect, unless we have changed the order of the letters. We make EVERY attempt to make sure monograms are correct. If we have to message a customer about monogram order it WILL delay your order as it will put others ahead of you line line while we work out details. Many of our orders are for large bridal parties, so even putting one order in front of your can delay shipping time by days. Thank you for helping us streamline our production as much as possible. Please feel free to send us a message if you have any questions.

If you have questions about an order or an item, PLEASE convo us through Etsy, not regular email. If you have a question about your individual order, send the message THROUGH your order. Sending us a message through Etsy: 1) Let's us know you are an Etsy customer, 2) Keeps your messages with your Etsy order so we can track it.

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Turn Around

Thank you for your business! We will post updates on this page regarding turn around and shipping times!

The average processing time for most orders is 10-15 business days (excludes Saturday & Sunday). Spring and fall are the busiest times in the wedding industry. Please know that orders during those times of year can take longer. Feel free to send us a message to discuss turn around time.

We run machines Monday-Friday 8AM until 4PM EST! If you placed your order anytime after 4PM, it will not be considered processing until the following business day, so please keep this in mind when calculating the number of days your order has been processing.

Processing time refers to the amount of time it takes us to make and/or order the items to be personalized and does not include the amount of time it takes to reach you once the completed order has left us. Most of our orders are sent through the USPS. If an order weighs more than 13 oz. it will be sent Priority Mail from Knoxville, TN.

Once your order has been shipped, you will receive a shipping confirmation email including the tracking number associated with the shipment so that you can get a better idea of when to expect your package. Please allow 12-24 hours for the postal service to process the package before trying to track the shipment as it must be scanned at the departure location before tracking information becomes available.

If you think you should have received your order by now, please send an e-mail to us through your etsy order and we will be glad to look into locating the status of your order for you!

Please allow a 24-48 hour response time. Please do not send multiple E-Mails unless for some reason you have not heard back within 48 hours!

A little about our products...
- We use high quality top of the line blanks!
- High quality, beautiful, and vibrant threads are always used!
- We fuse and stitch all of our appliqués for long lasting durability
- By supporting us, you are supporting Mommies and small businesses!


Please like us on Facebook to receive updates, discounts, and coupons on our items! https://www.facebook.com/Creekside.Home.Garden

We love custom orders! Please message us if you are interested in something specific!

This shop accepts Etsy Gift Cards.