CrimsonRoadCrafts' Shop Policies
Welcome to the Crimson Road Crafts Shop! Where handmade goods travel to you!
My mission is to bring you beautiful crafts made by hand with care. All sewn items are made by hand sewing it without to use of a sewing machine for greater control of the production. All knit items will be made by hand knitting them.
Banner images provided by Photostock and Eugeni Dineu.
Payment must be made within 7 days without notice. Flexibility is available for sudden situations with notice. Your product will not be shipped until payment is received.
Preferred payment methods: Paypal, Visa, Master Card, American Express, and Discover.
Once payment is received, there will be anywhere from a 1-7 day processing period before the item is shipped via USPS through either Priority or Parcel post based off the current shipping rates and prices. UPS maybe substituted for large items. Should there be any confirmation or tracking codes, they will be sent through the buyers Etsy account virtual mail.
Should you wish to upgrade to a faster form of shipping, please contact me for rates.
Refunds and Exchanges
Should certain items be damaged in a 120 day (4 month) period for any reason, buyer can opt to have the item returned for repairs free of charge with a refund check for postage paid UP TO priority post. No refund check will be given for any faster postage. All items are qualified for this unless stated otherwise.
Should the item not be available for repairs, there is a 60 day return policy for any item broken.
Refunds and/or exchanges are available on certain items within 30 days. Exchanges are encouraged and will barter custom work depending on the order.
Additional Policies and FAQs
We guarantee there will be no surprises when you open your package. Aside from pleasant surprises such as exclusive return customer coupons or colorful packaging. What you see is what you will get and all special information will be placed in said listing. All questions will be answered in as prompt of a response as possible.
Custom orders can be available upon request at the discretion of the shop owner. All custom orders must be sent via either a Etsy virtual mail request sent to the shop owner's account, or through direct e-mail at sailor_snake89 [!at] yahoo.com .
Consignment may be available at shop owner's discretion.
Shop owner currently works a part time job and is currently in the prospect of changing locations. Some items may take longer to process due to this. Ask for a refund address before shipping to be sure that the item is arriving at the right location.
Last Updated January 28, 2012