CrochetByIlene's Shop Policies
Welcome to my crochet shop where everything is handmade by me. I love to create through crochet. I am the third of four generations of needleworkers in our family. We are now teaching the next generation, my granddaughter. It is truly a family affair. I pride myself on providing high quality crochet items for adults, children, pets, and household.
International Customers: Please read my Shipping Policy for International Customers
Payment is expected at time of purchase.
I accept Paypal and credit cards through paypal. Note: You do not have to open a Paypal account in order to pay with a credit card through their services. I also accept credit cards and gift cards through Etsy Direct Checkout. I will ship purchases paid through paypal or Etsy within 2-3 business days after payment is received.
These payment policies are subject to change. I will notify customers of any changes that effect their order prior to shipping.
There are no state sales taxes collected by Crochet By Ilene. I live in Delaware, USA, the state of tax-free shopping.
I ship first class by USPS. I will do special service shipping upon request. The cost of special services will be the responsibility of the buyer. If special services are requested, I will send an adjusted invoice reflecting the actual cost of the service. Please do not pay until you receive the adjusted invoice. All items listed in my shop will ship within 2-3 business days of receiving full payment. Special orders will be shipped as agreed upon when the order is requested.
International Customers: Shipping times cannot be guaranteed. Please check prohibited products in your country before ordering. If you order something that is prohibited by your country and it is returned to me, I will refund for the product cost only. I will not be responsible for refunding postage cost. All international customers are responsible for any customs charges, special taxes or fees (including VAT).
If the actual cost of shipping is less than I am charging, I will refund the difference less $1.50 for small orders to $3.00 for larger orders through paypal or Etsy's Direct Checkout. ($1.50-$3.00 covers my costs of packaging and travel to the post office)
These shipping policies are subject to change. I will notify customers of any changes that effect their order prior to shipping.
Thank you, Ilene
Refunds and Exchanges
Returns will only be accepted within 21 days of delivery. Other than items being returned for damage during shipping, all returns must be in the same condition as when they were shipped.
I stand behind everything I create. I will exchange or refund for damaged items within 10 days of receiving the returned item, as long as I determine that the damage is not from misuse or abuse. I will exchange for size. I will refund for size if I cannot duplicate the item in the correct size. Custom orders are only refundable if it is determined that I cannot create a replacement. All attempts will be made to create the replacement item within 10 business days after receipt of the returned item. Replacement orders will be shipped within 2-3 business days of their completion.
Upon proof of non-delivery (lost or stolen in transit), I will replace the item if possible. If it is not possible to replace the item, I will issue a refund within 10 days. Shipping charges are not refundable.
Shipping charges for returns are the responsibility of the buyer.
These refund and exchange policies are subject to change. I will notify any customer that is effected by changes made.
Additional Policies and FAQs
I guarantee everything I create to meet or exceed my descriptions. My customer's satistaction is my first priority.
I love to purchase from other Etsy shops. I am very happy when other Etsians like my items. However, I do not take part in trades.
Last Updated September 8, 2014