CrochetGiftsnThings' Shop Policies
Custom Orders are Welcome!! It's my goal for you to be completely satisfied, so please do not hesitate to contact me with questions about the items. I love doing custom and personalized orders, if you see something you like and want a different color or more than one, feel free to contact me. It will be my pleasure to make something special just for you.
To place a custom order, purchase the listing, and in the comments section during checkout, specify the changes we have already agreed upon.
All of my items are handmade with great love and care from high quality yarns in a smoke-free home. Please check back frequently, as I am always adding new items!
Payments can be made securely using major credit and debit cards or electronic checks via PayPal or through etsy direct checkout. You do not need to have a Paypal account to make payment with a credit or debit card. See this handy Etsy guide for help with Paypal. http://www.etsy.com/help/article/361
If you choose to purchase with an e-check or credit card via Paypal, it may take a few days to clear. Payments are required to be settled within 3 working days.
I accept US Postal Money orders. I expect to receive payment by money order within a week of ordering.
If payment is not made in a timely manner, and no communication is received from the buyer, the order will be cancelled and relisted.
Items will be shipped via USPS First Class Mail. Expedited or overnight shipment is available at an additional cost. All orders will be shipped to your Etsy or PayPal address so make sure your information is up to date. Delivery confirmation is included.
Shipping does not include insurance. Please contact me directly if you would like to add insurance.
Items are shipped via First Class International Mail. This does not include delivery confirmation as tracking information is not available for this service. Orders may take from 2 to 6 weeks to arrive from date of shipping depending on your location and customs regulations. Please note that customs, import duties and/or taxes are your responsibility. I will include a customs form with each order and will not accept returns based on duty/tax cost.
I recommend Priority Mail for International shipping. Please convo me for details and cost.
Refunds and Exchanges
If you are not satisfied with your purchase, please contact me within 3 days of receipt. I will honor refund policy when item is returned unused within 14 days of purchase.
Returns will be credited back via method of payment; either PayPal or US Postal Money Order for the full purchase price minus shipping.
I am not responsible for items lost in transit or damaged by Postal Service. Customer is responsible for return shipping cost.
Additional Policies and FAQs
No additional cost for most custom orders. Please be sure to ask about delivery time as all custom orders are different.
1418 Central Ave
Louisville, KY 40208
myorders [!at] twc.com
Last Updated October 14, 2013