CrosStitching's Shop Policies
Welcome to my shop! I work to design quality baby hats and photography props that make great accessories and gifts for newborns. I would be happy to make a custom order for you in a design you have imagined or a special yarn. As a stay at home mom, this is my at-home day job. I do not work on Sundays, and my family will always come first. I do work hard to please the wonderful customers I work with and if you have a question or concern regarding the status of your order, please let me know right away so I can help you. I am very thankful for buyers like you that play a part in keeping me home with my little boys :) Thanks so much!
I accept payment at the time of purchase with Paypal and Direct Checkout with credit cards through Etsy.
I ship orders within 1-3 business days of cleared payment via USPS First Class mail which takes 2-5 days. Please contact me if you need a rush order or priority shipping. Priority shipping upgrades with 1 day processing is a $5 upgrade within the continental U.S.
Refunds and Exchanges
All of my items are carefully made, packaged, and shipped. If there is a problem with your purchase, please convo me and we will work something out based on the problem. I Do Not accept returns if you have selected an incorrect size or changed your mind after the order has shipped.
Baby's head sizes can vary, and if you know that your baby's head is larger/smaller than other babies, please measure your child's head using a soft tape measure around the circumference of the head measured at the eyebrows to select the best size. The height is measured from between the eyebrows to top of the child's head where the center of a hat would sit.
Additional Policies and FAQs
When selecting a size, it is best to measure your child's head size and compare it with my hat measurements to choose the best size. I do not accept returns based on incorrect size.
It is important to note that the size NEWBORN refers to a baby of 0-4 weeks old weighing approximately 6-8lbs. Example: If your baby is 6 weeks old, please select the 3month size. If your baby was a preemie, but is now 1mo old, I recommend measuring your child's head before ordering.
Last Updated July 10, 2013