We're payment friendly around here. We accept all major credit cards, as well as Paypal! We don't add taxes to your order, so bonus there. You can cancel an order at any time in the payment process, if you've made a mistake or have sudden financial issues that keep you from completing your order; however, once an order has shipped, you can't cancel.

NEW POLICY: PLEASE make sure your address is correct before placing your order. If you provide us with an incorrect shipping address, you will be responsible for the additional reshipment fees if you choose to have your order reshipped; or, if you prefer to cancel your order, shipping fees will not be refunded. We're a small business, and every little bit that we have to reship due to incorrect addresses eats heavily into our income. So, again, please make sure your shipping address is correct. If you've placed your order and notice the address is incorrect, contact us IMMEDIATELY before we ship. Thanks!

Crunchy Betty's Natural Market ships all orders within 3-7 business days after you place it (we typically ship twice a week - once on Wednesdays, to include orders placed between Thursday night and Monday, and on Fridays to include orders placed between Monday and Thursday). VERY rarely, however, do orders take more than 7 business days to ship due to backordered ingredients for the goodies we're making you. If that happens, we will let you know. But please keep in mind, business days are Monday-Friday, so if you place your order on Monday, it *may* not ship until the next Wednesday (7 business days) if for some reason there's a delay - or if there's a holiday.

Our shipping methods are either first-class via USPS (orders under 13 oz) or Priority via USPS (for orders that weigh over 13 oz). Generally, once it leaves our pretty little abode, your package should arrive to you within 3-7 business days. If you'd like faster shipping, just start up a conversation. We're here for you!

We do accept international orders, and, of course, those will take longer to reach you than domestic orders. It's all up to the mail delivery system at that point.

Every order comes with delivery confirmation, which we provide to you immediately upon shipment. You can track your order from gorgeous Colorado Springs to gorgeous wherever-you-live, so you know exactly when it will be at your house, ready to use.

Your complete enjoyment of your Crunchy Betty Natural Market products is of our utmost priority. However, due to the natural nature of our products and the fact that different people have different successes with things like the oil cleansing method and handmade deodorant, we cannot offer refunds for products. Just like making your own products at home is an experiment, so is trying products that you can make at home.

However, please inform us within 2 days of receiving your shipment if any items have been damaged in transit, and we will discuss return or reshipment options.