CrystalGuidance

Crystal Guidance — Crystals and Healing

Blue Springs, Missouri · 8004 Sales

CrystalGuidance

Crystal Guidance — Crystals and Healing

Blue Springs, Missouri 8004 Sales On Etsy since 2011

5 out of 5 stars
(1893)

Shop owner

Jen

Contact

Announcement   Welcome to my Crystal Guidance shop! Here you'll find beautiful tumbled and raw crystals and stones filled with love and Reiki. ♥

**Flat rate shipping with priority upgrades available.**

Announcement

Last updated on Dec 27, 2017

Welcome to my Crystal Guidance shop! Here you'll find beautiful tumbled and raw crystals and stones filled with love and Reiki. ♥

**Flat rate shipping with priority upgrades available.**

Jen

Contact shop owner

Jen

Reviews

Average item review
5 out of 5 stars
(1893)
cgamore

cgamore on May 21, 2018

5 out of 5 stars

These cards are wonderful. Very easy to understand and is a great learning tool for anyone.

View all 1893 reviews

About

Healing the heart and soul through the power and love of our great Mother Earth.

Coming soon!

Shop members

  • Jen

    Owner

    I'm a Certified Crystal Healer, Crystal Reiki Master, Kundalini Master, and Usui Reiki practitioner. I have been working with crystals since 1998. I'm a stay-at-home mom and blessed to be able to share my passion for healing and crystals with others.

  • Austin

    Crystal Trainee

    I am Jen's son. My mom has been teaching me about crystals since I was little. With the assistance of my mom I help out with choosing the crystals for people based on their energies and which crystal calls out for that person.

Shop policies

Last updated on May 18, 2018

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
If you receive any item from our shop that you are not satisfied with, please email me and let me know. I will be glad to work with you any way I can. I want happy shoppers. I do my best to show the size of the crystals with both a US quarter and list the approximate sizes in the listing. Sizes will vary and the crystals may have imperfections. No two crystals are perfectly alike.

RETURNS / REFUNDS:
Refunds will be as a store credit. If you wish to return your
If a refund is requested please ship the item in question back to me in the same condition it was shipped to you. As soon as it is received I will send back your money to you. Sorry, shipping and handling costs are non refundable. All return requests must be made within 14 days from when an item was shipped from Crystal Guidance/Stitches and Stones KC for US customers. Requests from International customers must be made within 30 days from when the item was shipped from Crystal Guidance/Stitches and Stones KC. Items MUST be in the condition that they were shipped to you. If there are any flaws the item will be sent back to you and a refund/exchange will not be granted. Refunds will be granted in the form of a store credit.

For items lost in the mail or stolen... I am not responsible for these if insurance was not requested or purchased.
Payment
PAYMENTS: Credit or Debit Card, Check, Cash or Money Order

Please allow 7-10 business days for the checks to clear. As soon as the money orders or checks clear I will ship out your item(s). Please note! There will be a $30.00 check charge on any returned checks. Payments must be received within 2 weeks unless you have made other arrangements with me. Non-payments will be reported to Etsy.

★ RESERVED LISTINGS AND CUSTOM ORDERS:
For reserved listings/custom orders I will reserve your desired crystals for only 7 days from the time the reserved listing is created. If your payment has not been received within 7 days your crystals will be re-listed. After the 7 days I will not be responsible if a crystal from your reserved listing becomes out of stock. If a crystal does become out of stock after the 7 days I will remove it from your reserved listing and adjust your listing price to reflect the changes.

★ REQUESTING CRYSTALS TO BE INDIVIDUALLY LABELED:
There is a $5.00 packaging fee for any orders of 6 or more crystals that request the crystals to be individually packaged and labeled with the crystal's name. This fee covers the extra time and materials it takes to provide this service.

★ LAYAWAY PAYMENT PLANS:
I offer layaway only through my online shop: http://www.stitchesandstoneskc.com
(Sorry, not available on for Etsy.)
Shipping
All orders are shipped within 2-4 business days of the payment being received and cleared. Checks take 7-10 business days to clear. Orders are shipped in either a padded envelope or small box, depending upon the item(s).

SHIPPING PRICES:
The majority of my items are a flat rate shipping price of $4 (for US). Heavy items require priority shipping, so please see individual listings and click on the "Shipping & Policies" tab to check the shipping prices. Priority shipping and insurance upgrades available for all orders.

COMBINED SHIPPING:
I gladly offer combined shipping. Each additional item ships for FREE.

**International Shipping: I ship to the following countries... All European Union countries, AU, CH, JP, MX, NL, NO, NZ, PR. If you live in a country that is not included and would like to order from me, I will be glad to set up a reserved listing for you. However, if you are in a country that I do not currently ship to then you are required to pay for International Priority with tracking plus insurance.

RUSH SHIPPING: I am now offering rush shipping for the US. Your order will be shipped via USPS Priority. All orders placed before 9:00 PM Central time will be shipped the same day. All orders placed after 9:00 PM Central will be shipped the following day. Please note, this is only if you select "Priority Rush" as a shipping option. There is a $20 convenience fee for this service that has been added to the shipping price.

INSURANCE:
Shipping costs do not include insurance. If you would like insurance on your order please add $2.00 (this is for up to $100) to your total if you are within the US. I am not responsible for lost or stolen packages that are uninsured. (US only!) International orders, if you would like insurance added to your order, please let me know so I can also figure the new price for you to include insurance.

CUSTOMS FEES AND RETURNED ORDERS:
• The buyer is responsible for any customs fees.
• If the envelope comes back unclaimed/unopened because of an incorrect address provided by the customer or to avoid customs fees; the customer can pay for reshipping to the correct address or choose a refund. Refunds will be for the item price only minus a 10% restock fee. Shipping fees are non-refundable once an order has been shipped.

***PLEASE CHECK YOUR SHIPPING ADDRESS on your order. I will ship to the address listed on your Etsy account. If you have moved recently, please make sure you have the correct address on Etsy. If the address supplied to me is incorrect, there will not be a refund for a missing or misdelivered package.
Additional policies and FAQs
SPECIAL REQUESTS ON CRYSTALS:
The following is a list of the special requests for crystal orders that I receive on a regular basis. I strive to do my best for my customers and offer personal care to each of the orders that I ship. I have outlined below the requests that I will gladly do my best to fulfill and others that I must kindly decline.

► ASKING FOR A SPECIFIC CRYSTAL FROM A PHOTO: This is known as "cherry picking". The photos posted with the listings are the exact crystal or exact batch of crystals that are currently available. However, the only time I accept cherry picking is when I have already numbered the crystals for you. Crystals are picked based on which one(s) energetically call out to be yours. I never just reach into the bin and grab. I always take my time for each and every order.

While I understand people see and want a specific crystal, I have multiple reasons why I must decline any cherry picking requests. First off, the crystal you are asking for is not always available. It may have already been sent to someone else. This request would require me to dump out all of the crystals from the bin to attempt to locate the crystal. When I find one that looks similar I have to compare it to the photo. This drastically delays shipment to you and the customers that have ordered after you. Again, this does not include any listings where the crystals are numbered. I have gone to extra lengths to set those listings up so that you can pick the exact crystal that you want.

► WILL YOU TAKE A PHOTO OF WHAT YOU HAVE AVAILABLE SO THAT I CAN PICK THE CRYSTAL THAT I WANT: This is basically the same request as above. It takes a lot of extra time and work, so I must kindly decline.

► SIZE REQUESTS: I have received requests for various size preferences. Most I gladly accept. Here is a break down just so you can be sure. I will do my best, but I cannot make any guarantees. I will pick what matches your request as close as I can with the stock that I currently have available.

Small/Smallest: Yes, I'm always happy to give the little guys a good home.
Flattest: Yes, I will do my best for you.
Longest: Yes, I'll do my best for you.
Biggest/Largest: No. I will send you one of the bigger ones, but the biggest ones are reserved for orders that purchase only 1 item. I want to make it well worth it for them, so I always send those orders the biggest crystal in stock.

► COLOR REQUESTS: I do my best to fulfill requests for a certain color or shade of crystal. As always, I cannot make a guarantee, but I will try to match your request as close as I can.

⚠️ 3-PACK SETS: Many listings now offer 3-pack sets. The 3-packs are already pre-packaged and unavailable for special requests.

If you have any additional questions feel free to contact me through Etsy or Facebook (Stitches and Stones KC).

More information

Last updated on May 18, 2018
Frequently asked questions

Do you combine shipping?

Yes. I offer flat rate shipping no matter how much you purchase. Priority shipping upgrades are available.

Special Requests for Crystals (Exact One, Largest Size, etc)

Please see the "SPECIAL REQUESTS ON CRYSTALS" information in the Additional policies and FAQs section above for what is allowed as special crystal requests such as asking for the biggest one or requesting a specific crystal.

Wholesale availability

No, I do not offer wholesale.