CrystalHeavenLondon

Crystal Heaven London Jewellery

London, United Kingdom · 422 Sales

CrystalHeavenLondon

Crystal Heaven London Jewellery

London, United Kingdom 422 Sales On Etsy since 2013

0 out of 5 stars
(53)
Shop owner

Natasha

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Natasha

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Natasha

Reviews

No reviews in the last year
Chantelle James

Chantelle James on Dec 5, 2014

5 out of 5 stars

This was gift wrapped amazingly. And it had a lovely description of the healing properties for the crystals.

Chantelle James

Chantelle James on Dec 4, 2014

5 out of 5 stars

The item is beautiful. And i got free gifts. Amazing customer service too xo

Aysh Bagci

Aysh Bagci on Dec 1, 2014

5 out of 5 stars

cute! nice packaging, too! haha

3 of 53 reviews · View all reviews

Shop policies

Last updated on April 28, 2014
Crystal Heaven London
Unique jewellery and one off pieces made by hand in London.
Each crystal is cleansed to remove any impurities or negativity it may contain, this allows them to vibrate at their optimum and purest frequency when they reach you.

Crystals and gemstones have always fascinated me with their powerful properties and abilities so I decided to use their beauty in my creations. As I solely create all my pieces by hand they are often made as 'one-offs' so once it has sold, it is not guaranteed that I will recreate it again.

Custom Orders:
If you are looking for a custom piece, please send me your idea and I will try my best to make it possible. The time to create will vary by piece, please allow 5-10 days for completion. It will take longer if I need to source materials for the order.
Please note, store sales or discounts will not apply to custom orders.
I would love to hear your thoughts, suggestions and ideas for new creations!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment for items must be made at the time of checkout and must be paid in full via paypal, credit card or etsy gift cards.
I do not accept cheques or cash payment for orders, sorry for any inconvenience.
Shipping
Orders will be sent out within 1-3 working days of purchase or once payment has been made and received (except weekends and public holidays.)
You will receive a confirmation email for your purchase, followed by an update once I have dispatched the item, including a tracking number if required.
Please note that packages will be sent to the address on your Etsy. I am not responsible if this is not your current address or incorrect information, please check this before ordering to avoid delay and confusion.

UK Postage:
Orders within the UK will be sent with Royal Mail.
More information can be found here:
www.royalmail.com/personal/sending-mail

INTERNATIONAL Shipping:
All international orders are sent via Royal Mail Airmail. This aims to deliver to Western Europe within 3 working days, Eastern Europe within 5 working days and the rest of the world in 5-7 working days.
However, these times are not guaranteed and in certain circumstances items can be delayed, especially whilst clearing customs so please take this into consideration. Delivery is often slower around holiday seasons due to the increased demand, please allow plenty of time for your item to arrive on time.
This postage method does not provide tracking, as fully tracked postage is substantially more expensive. If you wish to upgrade i'm more than happy to arrange another method for you, please contact me before ordering to discuss prices. This is highly advised for orders worth over £20.
The customer is responsible for all international customs and duty fees associated with their order.

Your item(s) will be packaged securely with extreme care and caution to ensure it arrives to you safely, and in one piece!
Refunds and Exchanges
As all my items are one-off and unique, unfortunately I am unable to accept refunds.
You will receive the item as described and seen in the photo's.

Issues that may occur during shipping are not my responsibility, once I hand over the parcel it is out of my control. If a problem does occur, I will be in touch with the post office and courier immediately.

*IMPORTANT*
Please understand all of my jewellery is made with natural products which by nature, are extremely delicate and fragile.
I strongly advise removing jewellery when undergoing a very physical activity such as sport or manual work to reduce the risk of breakages. Try to avoid prolonged contact with water, it is best to remove your jewellery before showering. Should you get your item wet, make sure to dry it off completely. Certain metals and plating (specifically gold-plated) can tarnish over time when exposed to chemicals, such as pool and sea water, hair spray, perfume and lotions. It's recommended to put your jewellery on last to minimise contact with these chemicals. Please use common sense and handle your jewels with care and love!
Additional policies and FAQs
-Please read through my store policies thoroughly before making a purchase.

-Imperfections in crystals and gemstones are natural, they are normal and contribute to the individuality of each piece. Imperfections may include growth marks, flaws, surface scratches, inclusions and irregularities in shape and colour. Every crystal will be unique.

-Photographs of all my items listed are always taken by me, I will either use my iPhone camera or DSLR camera. Please note that the colours in photos may look different depending on your monitor settings. When it comes to the size or natural colour of an item, photos can sometimes be unintentionally misleading. If you need a specific measurement please don't hesitate to ask.

-For all questions, inquiries or feedback please email: crystalheavenjewellery [!at] yahoo.co.uk