CrystalOrchard

Crystal Orchard

Cheltenham, United Kingdom | 13 Sales

CrystalOrchard

Crystal Orchard

Cheltenham, United Kingdom 13 Sales On Etsy since 2013

0 out of 5 stars (1)
Joanne Benson

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Joanne Benson

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    Announcement    The home of Beautiful Handmade Crafts.
    Meaningful Gifts made with a passion for creating all things crafty, using gemstones, polymer Clay, felt, wool and much more. Bringing together exciting colour tones and beautiful textures to create individual one off pieces that not only look beautiful but can have a message or meaning to them as well.

    Announcement

    The home of Beautiful Handmade Crafts.
    Meaningful Gifts made with a passion for creating all things crafty, using gemstones, polymer Clay, felt, wool and much more. Bringing together exciting colour tones and beautiful textures to create individual one off pieces that not only look beautiful but can have a message or meaning to them as well.

    Reviews

    No reviews in the last year

    Shop policies

    Last updated on March 28, 2015
    Hello to you and welcome to Crystal Orchard the home of beautiful Handmade Gemstone Jewellery and Crafts. I am very happy to be able to share my creations with you; I hope that one day you might be owning and wearing one of my individual pieces and loving it as much as I truly love every individual piece that I create.

    I am happy to answer any questions you may have regarding any of my items of jewellery in my shop and happy to discus any individual commission requests you may have.

    Enjoy looking at the items in my shop!

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    Satisfied customers are very important to me. I try my best to describe my pieces as accurately as possible but if you are not happy with your purchase for any reason, please contact me through the Etsy convo link as soon as possible.

    I will be happy to exchange the item(s) for you or refund you. Returned items must be unused and sent in the original condition and with original tags.

    The customer is responsible for return shipping. Please note: returns must be sent out with tracking/delivery confirmation within 1 week of receipt.

    I will exchange/refund the merchandise once it is returned to me.
    Any refunds are issued minus shipping and handling charges, and will be made through PayPal.

    I cannot accept responsibility for parcels lost in transit.

    ‘Please NOTE’ It is not possible to return customized orders and sale items unless an error been made by me or the item is faulty in some way.

    If there has been an error with your order or the item is faulty, I will cover all related expenses for the return.

    Please contact me before leaving neutral/negative feedback, so I may have a chance to correct any problems you may have with your order. Your satisfaction really does matter to me. Thank you for your business!

    Please contact me if you have any other questions or concerns.

    Please care for your jewellery pieces as I am not responsible for any damages in your everyday wear. Thank you!
    Payment
    I accept PayPal only. Please note this is the safest and easiest method to pay.
    You can pay with credit card through PayPal. You don't need a PayPal account to use PayPal. Simply click on the PayPal icon at the checkout and then choose your credit card preference and follow the promts.

    Please submit payment immediately upon completing checkout. I will wait for 3 days and after 3 days if no deposit appears in my account I will cancel the sale and relist the item.

    It can be arranged to hold a item for you for a max of 5days but you must convo with me to arrange this.

    Sorry, I cannot ship you order if I haven't received your payment in full.
    Shipping
    Each jewellery item will be individually wrapped and placed in a pretty organza bag along with the gemstone meaning cards relevant to the piece.

    Small craft items will be presented in Crystal Orchard presentation bags and larger items will be packaged with descriptive labels.

    Please ensure that your Etsy address matches your PayPal address. NOTE: I will ship to the address as listed in your Etsy order if the Etsy address and your PayPal address are different.

    All items are shipped within 1-3 business days after payment.

    Item destinations within the UK will be sent 1st class Mail. Signed for.

    Outside the UK shipping method is International Registered Airmail. Transit times will vary, depending on your location but do usually arrives within 15-20 days of being sent out. I will convo with you all necessary info regarding your shipment.

    'NOTE Any customs duties, taxes, etc. that are charged upon delivery are your responsibility and are not reflected in my shipping charges. !'

    If your item has not arrived within 4 weeks after the date of shipping, please let me know and I will do my best to resolve the issue.

    All items are shipped in bubble envelopes to ensure your item arrives unharmed.

    If you require any other postal service please convo with me as there may be extra costs involved in this.
    Additional policies and FAQs
    I've tried my best to portray the colours of the jewellery as accurately as possible but please remember that colours may vary on your monitor.

    Please remember because all of my jewellery is hand made there might be slight variations in size and texture and because gemstones are natural their colour and tone vary. This is their nature and is what makes them individual.

    Disclaimer- Please be aware that the gemstone meanings and healing properties are merely for entertainment purposes only, these should not be used in replacement for your health or other personal issues, please consult your doctor or other health professionals for your health and other problems. These are Subject to United Kingdom's Legislation.

    Please contact me through the Etsy convo link if you want to request a custom order. I am happy to discus any individual requests you may have. Either for a wedding or any special occasion you may have. Custom orders usually take 1-2 weeks to complete. Please note, custom orders CANNOT be cancelled and are NOT returnable.

    Please don't forget to fill out your feedback. This is the only way for me to know that you have received your order on time and in good shape. I will gladly leave positive feedback after you receive your item and I will appreciate if you do the same after you're satisfied with you purchase.