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Last updated on February 27, 2013
Welcome to Cuir de Sol. We are thrilled that you are considering a purchase of one of our original pieces. Our philosophy is that each item has the quality to be a lifetime purchase that can be passed on from generation to generation. This is why, we are open to hearing your ideas and concerns. Do you see an item that you love, but would like to know if it can be altered to meet your ideal? Just ask. We do this often. Or do you like what you see but have an original idea that you would like to see created? We do custom orders frequently. Just convo us with your idea. There is no better way to find out than to ask a question. Our customer's questions inspire us to see things in a different light and that is always fun.
Accepted payment methods
- Accepts Etsy gift cards
We accept Paypal and Credit Card Payments on Cuir de Sol. If you are purchasing a custom order, a listing will be created for your reserved item. Payment is due at the time of order on these items. The item is then created for you. All other payments are due at the time of purchase as well. You may cancel a standard order at anytime before it is shipped. Custom orders must be cancelled within 24 hours of purchase. We are very serious about getting our products to our customers and begin work usually within 24 hours on custom orders, so please be certain of your custom order before you place it.
We ship USPS and usually have items in the mail in 12 to 24 hours. Very occasionally this time is as much as 48 hours depending on scheduling. You will always receive a message to let you know that your item has shipped. If the shipping time frame is needs to be altered from what we had expected, we will notify you. Tracking numbers are provided for any item over $20. If you have a shipping deadline tht you need to meet, please convo us and we will attempt to help you meet that deadline. If that involves a faster, more expensive method of shipping, we can accommodate that by creating a reserved listing for shipping. Convo before ordering in these cases so that we can efficiently meet your needs.
Refunds and Exchanges
We do not offer refunds for our items, but are happy to make repairs should the need arise. We have a very strong commitment to your satisfaction. For this reason, we guarantee our work to the orginal buyer for 2 years from the date of purchase. This means that repairs to any item will be done at no charge to the customer, other than shipping to Cuir de Sol.
Additional policies and FAQs
We are happy to work with customers who are looking for custom and wholesale work. Please convo us with your ideas.