CuratorialConcierge

The Curatorial Concierge

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curatorialconcierge

Shop policies

Last updated on August 7, 2015
Welcome to Curatorial Concierge. We are delighted to join Etsy in our transition from being a longtime brick and mortar business to an online operation. We are known for our eclectic and unique inventory --- great "finds" from several centuries that we have purchased and collected one at a time over many years. We will be offering the legendary customer service and expertise that our customers -- collectors, dealers, designers, decorators -- have relied on. We want you to contact us if you have any questions -- both before and after making a purchase. We carefully select special pieces to offer to discerning shoppers with "good" eyes and great taste. We love every "treasure" that we list for sale. We care about "placing" our "treasures" in the hands of new owners who will love and enjoy them as much as we have!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We will only consider offering a full refund if there was a significant error in the listing description. Please note that the measurements we provide for clothing and accessories are for information only; they cannot determine or guarantee a perfect fit. We intend for you to compare the measurements to items that fit in your own wardrobe. They are not meant to guarantee fit, so we cannot accept returns for clothing and accessories. If there is ever a significant and documented error in a listing, we will issue a refund after the item is returned (in its original condition and with tracking), and we will reimburse any shipping costs you incurred. In the event that there was a listing error, you must notify us as soon as you have received the item, and you need to wait for our authorization to return it.

We pack extremely well. We are not responsible for any damage caused by a carrier. But in the event that the carrier damages a package that is insured, you will need to handle your own claim with the carrier (and you will need to produce the item together with the packing box and all packaging materials).
Payment
We accept PayPal, check and money order payments. Items purchased by check or money order will not be shipped until our bank has cleared the payment. If you do not have a PayPal account, you can use a credit or debit card to make your purchase through PayPal. [You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.]

We want our customers to be well informed and happy. Please ask questions before making your purchase. We provide measurements to assist in your buying decisions, but if you are not sure if something will work/fit, please request more detailed information before you make the purchase. We do have a no return policy. Our small family business cannot accommodate those who buy our special pieces to use/display/wear/rent with the intention to return them after use. But we will accept returns if we have made a significant error in the description. If that happens, please notify us immediately; if we agree to accept a return (with tracking), we will send you written confirmation and we will reimburse you for any original or return postage cost you incur (if the item was sold with "free shipping", you will not be reimbursed for the original shipping paid by us).

Please do not purchase an item if you do not intend to pay. Non-payments will be reported. In the event that there is a payment delay because of some temporary technical glitch on PayPal, please let us know -- and contact us and/or PayPal for assistance.

Most of our items will be offered with free shipping within the continental U.S. If you need something shipped elsewhere (including international shipments) please contact us to discuss the shipping options and costs. Some of our items will be listed as LOCAL PICKUP ONLY. For those items we will gladly help you make arrangements to have them packed and shipped (FEDEX OFFICE Store, UPS Store, MAAS Transport, etc). There is no additional charge for us to get small items to the packer / shipper. Whether we deliver your purchase to the packer/shipper or they pick it up from us, you will pay them directly for the packing and shipping.

Our business is based in Virginia, so 6% Virginia sales tax will be added to any purchase shipped to a Virginia address or picked up by the buyer.
Shipping
Most of our items will be offered with free shipping within the continental U.S. If you need something shipped elsewhere (including international shipments) please contact us (before making your purchase) to discuss the shipping options and costs. Some of our items will be listed as LOCAL PICKUP ONLY. For those items we will gladly help you make arrangements to have them packed and shipped (FEDEX OFFICE Store, UPS Store, MAAS Transport, etc). There is no additional charge for us to get small items to the packer/shipper. Whether we deliver your purchase to the packer/shipper or they pick it up from us, you will pay them directly for the packing and shipping.

Our business is based in Virginia, so 6% Virginia sales tax will be added to any purchase shipped to a Virginia address or picked up by the buyer.

If you need a shipping upgrade from the shipping service stated in a listing, you will need to contact us before you make the purchase. If extra insurance (above what the carrier automatically provides) is warranted, we will provide it at no extra cost to you -- if it is a FREE SHIPPING listing. For the Local Pickup Only items that you have packed and shipped by FEDEX, UPS, etc., you will be charged by them for any required or recommended insurance.

All international buyers will be responsible for any fees, customs, etc. that are charged/collected when the item is delivered.

We want every transaction to be as hassle free as possible -- so please contact us with any questions and concerns.

We usually ship within 3 business days of receiving confirmed payment. If you need your item shipped sooner, or if you want to upgrade or change the stated shipping service, you must contact us before making the purchase.
Additional policies and FAQs
We want all sellers to have as much information as possible and desired --- about an item, about payment methods, etc. --- so we encourage you to contact us. We want you and your shopping experience to benefit from our expertise and much appreciated customer service.

All items we sell (antique, vintage & pre-owned) are from a pet free and smoke free environment. Of course, we do not know of all prior owners' histories (if they had pets or smokers in their homes). Many of our treasures have histories that span generations and sometimes centuries. They have been loved, used, handled and treasured --- and we have acquired them because of their special qualities and appeal.