There are no refunds on our custom projects unless there is a serious, unresolvable quality issue. We ask that all projects are approved prior to shipping via photographs and we will take as many pictures as you wish so that you can ascertain the quality of the project we are sending you.

For custom items, we like to have 50% when we start a project and the remaining balance before we ship. We send you as many pictures as you wish to approve of the quality and design of the project before we evn consider asking for the remaining balance. We want you to be 100% satisfied before we ship you the project.
Orders cancelled after a deposit is received and before the project is complete is subject to forfeiture of the entire deposit. It will be the sole determination of Custom Furniture Creations (CFC) if any or all of a deposit is refunded. CFC will make a good faith effort to resell the project, and will refund any applicable monies to the original person who commission the project.

Etsy CANNOT calculate freight on large items, so PLEASE ask us for a shipping quote on large items. We ship smaller projects via USPS and larger projects by Pack and Ship USA who will deliver larger projects to your location in the MOST ECONOMICAL MANNER POSSIBLE. All shipments are 100% insured.
Standard shipping for large projects via Pack and Ship USA is called "Curbside Delivery and is priced based on your zip code. Once your project is complete and you have approved of it, we will transport it within a couple of days to Pack and Ship USA. Our usual delivery day is Mondays, weather permitting.
Within 7-10 days, Pack and Ship USA (P&S) will email and / or call you with a schedule for delivery. (This could be 2-10 days later depending on truck traffic and your location.)
If you want a quicker delivery, an additional $75 will remove 1 full week from the shipping time. In that case, you will be contacted with 3-5 business days.
On the day of the delivery a truck will show up at your residence and you will need to assist the driver with un-loading your project. Sometimes, local union regulations will not allow the driver to assist in off-loading your project, so be prepared with 2 able-bodied people. Standard delivery does NOT include a lift gate. This is an additional $75 if you want a lift gate. I usually advise people not to waste that money, since if they have 2 people already there to bring the project inside the house, they should have enough muscle to lift it off of the truck.
Also, be conscious of your area. Many times your freight will be delivered on a 60 ft trailer truck. If you live in an area where such a truck cannot approach your residence easily (Like a cul-de-sac, or a small country road) you may want to order a lift gate truck for an additional $75. Otherwise you may need to make arrangements to transport your project from the closest point the trailer can get at to your home.
Please inspect your project for any damage.
IF you can not arrange for assistance to off-load your project or bring it into your house, for an extra $250 P&S will bring it inside for you. This is called “Inside Delivery.”
Please discuss how you wish to have your project delivered so that we may coordinate appropriately with P&S.

All items listed except for stools are demonstrations of past projects and a small indication only of our capabilities. We are a true custom design and build studio, so challenge us.
Please contact us for details on any project and an estimate of completion time. As we are constantly receiving new orders, certain times of the year our completion time are more or less that the time frame posted on the listing.