DH9Designed

Delivery Policy
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Dispatch is normally 1-3 working days from the date of order, the dates are displayed on Etsy, and DH9 Designed will dispatch within these times. If for any reason something unavoidable occurs and any revised date is not acceptable, you can cancel for a full refund.

Etsy will notify you when your order is being dispatched, they will include an estimated delivery time based on Royal Mail class of mail information. These dates are an optimistic estimate of what Royal Mail aim to achieve and not guaranteed, delivery times can be delayed by public holidays and during busy periods/special occasions, or disruption to services through adverse weather/strikes/staff shortages etc. You should note it is normal for Royal Mail standard class mail to take up to 7 days to be delivered.

Please make sure that your delivery address is correct when placing the order. Because of seller protection rules DH9 Designed will only ship to the address on the order. If a different address is requested after order, DH9 Designed will unfortunately have to cancel the order and you will need to re-order.

Refund Policy
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Terms and Conditions

All our consumer sales on Etsy.com are subject to English laws, including the Consumer Rights act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Right to Cancel:
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The customer can cancel an order within 1 hour of placing to ensure the order has not entered the dispatch process, Etsy will be contacted to request a full refund. Beyond this time the customer will then need to return the order to receive a refund.

The customer may cancel for any reason (including colour not liked or incorrect size etc) from order until the end of 14 calendar days after the day of delivery to customer.
You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. Please use Etsy Conversations so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided below but this is not essential.

For cancellations DH9 Designed will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been despatched, within 14 days of receiving returned goods, or 14 days of the customer providing valid evidence of return shipping. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned in a damaged/used state.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Goods must be returned in their original unused condition.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

The following items can't be returned or exchanged
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Because of the nature of these items, unless they arrive damaged or defective, DH9 Designed can't accept returns for:
Custom or personalised orders
Digital downloads or e-mailed files.
See item listing (Delivery and return policies) for item specific policy.

Cancellation Form
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UK law requires that DH9 Designed provides, before order, a "form" for you to cancel your order. Please print and use this form if you wish to, but it is not necessary for you to use it:

To
DH9 Designed
6 Oxhill Villas
Co. Durham
DH9 7JT
e-mail dh9designed@outlook.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.
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When the contract is formed
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This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.