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DIYartworld's Shop Policies
We accept Paypal and western union.
We will send orders to the address listed on your etsy account, this is also the address in your order, please make sure it's your current correct address. If you need to change the address please contact us ASAP before we send out the package.
Orders will be shipped with China post airmail in 1-2 business days after the clearance of payment, and as I'm located in China, there maybe some delays due to various factors, such as customs, weather, holiday, and distance. Normal delivery time is approximately 12-24 business days, sometimes up to 1 month, but I guarantee it's worth the wait. :) Thanks
Please also don't forget to leave your phone number, this will solve many shipping problems and you will get the package timely.
We also provide fast shipping service, such as DHL/FedEx/EMS/etc., this will cost you about $25 dollars in most countries if the weight of package is below 0.5kg, and the expected delivery time is approximately 5-7 business days. Please send me conversation for this shipping.
Refunds and Exchanges
Please check the items when you receive them. If there are any problems, please contact with us within 7 days so we can take the correct action.
Please also contact us before returning the items.
If there's no problem with the item, shipping, handling, and insurance fees are not refundable and the buyer should responsible for return shipping fee.
Additional Policies and FAQs
Please contact us first for any problems, most problems can be solved between you and me.
About reserved items: we are happy to reserve certain items/quanities as your requirement, please contact us for arrangement.
Last Updated August 21, 2015