Announcement Welcome to Dogstone on Etsy. Here you will find my Engagement rings, Wedding rings, Silver rings, Diamond Earrings and Diamond Pendant Necklace jewellery designs by Wade Royd-Taylor. I hope you love what I have to offer. Every item is lovingly hand made in house and shipped to you with love, care and attention to detail.
Welcome to Dogstone on Etsy. Here you will find my Engagement rings, Wedding rings, Silver rings, Diamond Earrings and Diamond Pendant Necklace jewellery designs by Wade Royd-Taylor. I hope you love what I have to offer. Every item is lovingly hand made in house and shipped to you with love, care and attention to detail.
Lynn Paterson on Nov 24, 2015
Love this ring. Good service. Thanks
Dogstone and its success has been largly because of our outstanding Customer Service. Through being inspired by Chrome Hearts, I wanted to build a business where nothing was too much or impossible for my clients. For this reason I will always do everything I can to help where possible. If once you have received my item the size is wrong, we will try to fix this for you but we do not take responsibility for the wrong ring size being given prior to work being started.
I would advise that you get your ring size measured correctly at a local jewellery store. Only ask for a normal size. We do not need any inflated sizes due to a ring that we make being wide. Please do just get a simple ring size as if you were buying a thin Wedding ring. Any questions please do email me.
All jewellery items will come in authentic Dogstone packaging. Silver items will come in one of our hand made leather pouchettes along with a nice compliment card with a hand written message from myself to you. Special requests for personal messages when for a gift are welcome. Our high value Diamond jewelllery will come with a Full Insurance certificate. This will be made out to the actual retail value of the item and NOT the trade price we charge. Some Diamond jewellery will also have either a GIA or EGL certificate depending on the item purchased.
Both the high value items as well as the lower end items will come in a air tight padded envelope. This will protect your item at all times. If you receive your item in any way damaged, please do contact us straight away. For international calls 0044 1179 504021 or 01179 504021 here in the UK. We do not accept responsibility for damaged items but we will do everything we can to deal with either Royal mail or FedEx to request an Insurance claim. (Do date we have never had a single problem.)
'PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.'"
International callers : 0044 1179 504021
UK callers : 01179 504021
: 07939 346999
EMAIL : dogstone75 [!at] yahoo.co.uk
Thank you for reading my policies section below. If you have any questions please do shout as I am always here to help in any way I can.
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
- Other Method
Credit cards are accepted. Visa Delta, Visa Credit, Mastercard, Amex and all other cards both debit and credit accepted. Paypal, personal cheque and Bank Transfers also welcome. Credit Card payments will be subject to a 1.5% fee on the total amount due. This is the Merchant fee which is charged to us by our Merchant account at the Bank of Scotland. Our VAT number is 979231679.
IMPORT FEES AND DUTIES
For international buyers, we do not pay your Customs import charges. We will look at the item due to be sent and we will talk to you about the best way to post your item.
Payment must be received in full prior to work being carried out. I am happy to accept a depsit for any item. This deposit will be non refundable where any monies have been spent on materials needed to make your item. This deposit may be to secure a Diamond or other precious stones or metals which at any time may increase in cost due to market trends. Your deposit will be used to secure the materials at the price you have purchased the item for and will in no way be used as a profit making option.
If you wish to cancel a order, please contact us as soon as possible so we can stop any materials being purchased. It is the reponsibility of the buyer to inform us of any changes to their circumstances should you have an order placed which cannot be completed in payment.
For high value items we will use FedEx for a very safe and Insured delivery to you within 3 days once your item is ready to be posted. Most Silver items will be sent using Insured Air Mail Signed for by the UK Royal Mail service. UK customers will receive their item through the Special Delivery 24hr Royal Mail service. Pick up options are also available in the UK.
Shipping of all items will be within 10 working days of the order being placed. For international buyers, we do not take responsibility for any delay by your postal service once your item has left the UK. Confirmation of postage can be given on request at the time of order.
For UK customers, we will hold at tracking numbers for your items. If you do not receive your item by the time stated, please do contact us for the tracking number. You can track and trace your item on the Royal Mail web site.
Refunds and Exchanges
As every item is hand made to order, returns are not always possible. On our high end Engagement rings, Necklaces, Pendants and Diamond Bracelets, we will offer you a full returns policy. Any shipping cost or import duties paid are not refundable. For clients who pay using a credit card, we will refund in full the purchase amount less the 1.5% Merchant fee due to the Royal Band of Scotland here in the UK.
Damaged items should be returned to Dogstone Designs. We suggest you take a few pictures of your item once received as evidence for insurance purposses. All of our items when posted will be Insured so please do inform us of any problems right away to save any delay.
Additional policies and FAQs
Wholedale order are welcome. Wade Royd-Taylor will discuss these option with you. Please email dogstone75 [!at] yahoo.co.uk.
We guarantee that we will do everything we can to ensure a straight forward transaction every time. Our customer service is what we are known for so you can shop here with confidence.