DahlPhaceVintage

Dahl Phace Vintage

51 Sales

DahlPhaceVintage

Dahl Phace Vintage

51 Sales On Etsy since 2011

0 out of 5 stars
(23)

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Dahl Phace

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Dahl Phace

Reviews

No reviews in the last year

Anonymous on Jun 26, 2013

1 out of 5 stars

Buyer beware: Absolutely horrible experience with this seller. This item was supposed to be shipped by 6/3/13. I contacted the seller via email on 6/16/13 (2 weeks past ship-date) requesting that the shop respond in 1 business day and ship the item. I waited 3 business days and did not receive a response. So I officially reported this issue to Etsy. One week later (as dictated by Etsy): still no response. I've decided to take the next step and seek a resolution (read: refund) through Paypal. Hopefully I'll get my money back. Maybe I'll even get a response from DahlPhaceVintage, but I'm not holding my breath. One thing is for sure: I'll never shop with this seller again.

Anonymous on Jun 23, 2013

1 out of 5 stars

Never received the item. Tried to contact via email on 2 separate occasions with no response. Had to file claim with Paypal.

Anonymous on Apr 15, 2013

3 out of 5 stars

Frames are nice and as described. Unfortunately, it took 3 weeks for these to ship and seller was slow to respond to emails. Service could have been better.

View all 23 reviews

Shop policies

Last updated on January 4, 2013
I pride myself on being meticulous, and I will try my best to describe all items honestly and accurately. However, since I am merely human there may be an occasion (or two) where I miss something. If this should occur, and should you find a flaw and/or defect that wasn't revealed in the original description, please know it wasn't intentional.

Your business is appreciated and you have my word that you will be treated with kindness and respect. I will leave appropriate feedback for you once our transaction is completed. Your honest feedback is welcomed and appreciated.

Accepted payment methods

  • Money Order
  • Check
Payment
Paypal is the preferred form of payment. If paying by personal check or USPS money order, please send me a note prior to purchase.

Note: If paying by money order or personal check, your item will not be shipped until said payment has cleared with my bank. This could take up to 7 - 10 days.
Shipping
Shipping: Please make sure your shipping information is correct; as I will be shipping your package to the name and address on your Etsy account. I utilize both USPS and UPS for shipping. I strive to find the best and most economical shipping rate for your item. I generally ship within 5- 7 business days of purchase -- excluding weekends and holidays -- with completed payment. Please contact me if you're needing your item sooner, and I will try to accommodate you. If you will be needing your item shipped express/overnight, please let me know in advance so I may adjust the shipping cost accordingly.

Insurance: Fragile items are insured by default. The quoted shipping cost reflects the added fee for insurance. Insuring non-fragile items is optional, but such a request must be made prior to purchase, so that I'm aware, and so that I may make adjustments to the shipping charge. Please note that adding insurance to non-fragile items are at cost to the purchaser.

* * Dahl Phace Vintage considers any type of glass fragile. Only items made of glass or that contain glass will be insured by default. No other materials will be insured by default. No exceptions.

Packaging: Your items will be carefully packaged to the best of my ability with mostly recycled shipping material. Items will be fully wrapped in bubbled wrap, tissue paper and/or packaging paper and/or newspaper; and placed in a secure box or proper shipping bag/mailer.

Note: When shipping via UPS your items are automatically insured for up to $100.00 US.
Refunds and Exchanges
Please contact me directly should there be an issue with your item once received. I would prefer that we try and resolve any potential issues instead of doing so via feedback. If you have not purchased insurance through the courier for your non-fragile item, I cannot, nor will not be responsible for any type of loss and/or damage to your item. Adding insurance to your package is recommended.

Refunds: I do not offer refunds at this time. No exceptions.

Exchanges: Majority of the items I sell are OOAK vintage items. Therefore, issuing an exchange is basically impossible.

Additional Information:

- I purchase delivery confirmation on all packages. I do this for my records. I will gladly disclose the delivery confirmation number to you as a courtesy. If you don't receive a e-mail from me within a 24 to 48 hours after shipping, please feel free to contact me to ask for the delivery confirmation number.

Please keep in mind that delivery confirmation is a tracking number and doesn't protect you, the buyer, from any loss or damage during transit. As previously stated, if buyer chooses not to insure non-fragile items, the seller will NOT be held responsible for lost or damaged items.
Additional policies and FAQs
Please understand that aside from my Etsy shoppe, I have other obligations and responsibilities that require my attention. Thank you for understanding.