Contact me if you have a problem with your order.
I'm happy to resolve any situation-please don't leave neutral or negative feedback.

CUSTOM ORDERS
I love doing custom orders!
Please contact me with your requests. Special orders are priced accordingly and cannot be returned or exchanged.

No exchanges or returns on custom work.
Please take under consideration that monitors can show colors defferently.

If by any reasons you are not satisfied by the item you bought from my shop, I guarantee money return with no questions asked ONLY if the following requirements have been fulfilled:
- the item is returned in its original package and condition, UNUSED;
- for Lithuanian and other EU buyers, the item must be returned within 14 days of receiving an item;
- for US and other overseas buyers, the item must be returned within 28 days.
- If you wish to return an item, please contact me before sending it back. The shipment expenses will have to be paid by the buyer.
- The items can be returned to:
Ask me my address.

Please note: For your own protection, I strongly recommend that you return your goods to us by recorded delivery.

I accept a PayPal payments, if you wish to use another method of of payment, feel free to contact me.

If you are unable to buy a piece of jewelry you like right away, feel free to contact me for reservation. I will reserve listing for you for up to two weeks.

Please feel free to contact me if you have any problems or questions regarding payment.

If you need help on how to buy an item on Etsy, please visit this helpful link:

http://www.etsy.com/help_guide_checkout.php

individual orders ( custom orders) are shipping out in 5-14 days. Please write at first for more details

Shipping takes about 2-5 weeks, everything depends from your country post office. I am not responsible for items held up in customs in your country. Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred. I am not responsible for any lost or damaged international orders once they have shipped under any circumstances.

Once marked as shipped your order will be delivered approx within these time frames:

to USA - 14 - 30 days
to Europe - 7-14 days
Australia and others- 14 - 30 days

The items will be shipped to the address listed given in Etsy - please make sure you wrote it right.

Attention !!!! I ship ONLY by International Registered Priority Airmail (signature on delivery). You will get your tracking number. This is the only evidence that I shipped order and the customer receives the product.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information we Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, (Daiva Karsokienė), am the data controller of your personal information. If you have any questions or concerns, you may contact me at e-mail. Alternately, you may mail me at:

daidija [!at] gmail.com

Daiva Karsokienė
Pramonės pr. 73-40, Kaunas 50397
LITHUANIA