DandRApothecary's Shop Policies
♥ Welcome to D&R Apothecary home of ♥ Hit Polish Nail Lacquer ♥ :) just to clear some things up: I am NOT HITS polish, Hits Speciallita is a mass producting Brazillian company. D&R Apothecary is my (parent)company and Hit Polish is my polish line. I am in the USA and NOT mass produced...at least not yet lol a girl can dream can't she :D so to try and combat some confusion I had to add D&R Apothecary back into my branding/labeling and besides if it weren't for my husband Don (I'm Rachel) I couldn't do this :P
♥ This is my full time job :) I take this very seriously and take great pride in my work! My shop is "open" Monday-Friday 7am-3pm where I like to answer all emails asap but convo's sent after 3pm est will most likely be answered the following business day. Weekends I am generally unavailable. That is my family time and preparation time for the coming week :D
IMPORTANT INFO regarding my nail polishes:
♥ Because I pack my bottles full of glitter and use super thick base your nail polishes may be a bit on the thick side. A good vigorous shaking will help get things moving again before applying BUT if this is still a problem for you :) simply add a few drops of nail polish thinner until you get your desired consistency and your set! I do this because I would rather error in the side of caution and not make my polishes too thin then there is nothing that can be done to fix that but if its a bit thick a few drops of thinner and its fixed :)
♥ I make all my glitter polishes INDIVIDUALLY using only quality ingredients like stainless steel bb's, solvent resistant glitters, pigments and the appropriate bases.
♥ I thoroughly test my glitters BEFORE they are deemed appropriate for use. You will not find bleeders here! I have researched and tested products for 9 months BEFORE I began selling these polishes. Glitters sit for a MINIMUM of 1 month in my base before getting the ok to use. I didn't rush into this to make a quick buck. I spent the time, and the money to provide you with professional quality polishes! While none of my glitters are bleeders some do give off a "reflective" curl. This does not impact the polish or truly curl it just simply give more reflective quality to that particular glitter.
♥ Please note MINOR SETTLING will occur and is perfectly normal with time, so this may effect fill lines.
♥ There is a bit of controversy regarding bar glitters. Bar glitters along with any larger glitter "can" sometimes curl up. I have not had any issues with the bars I use BUT if you do, this can usually be fixed by a couple coats of quality top coat.
We accept Paypal only at this time and please pay for your items as soon as you checkout. NO other forms of payment are accepted!!
♥ I DO NOT SHIP OUTSIDE OF THE USA. I ship via USPS and due to USPS regulations it is illegal for me to ship nail polish outside of the USA.
♥I Ship to paypal addresses only UNLESS notified otherwise.
♥ All items are usually shipped WITHIN 2 business days of payment being made. Monday - Friday shipping. Please keep an eye out for your email via Paypal stating "your package is on the way" :)
♥ PLEASE MAKE SURE YOU ARE HAPPY WITH YOUR PURCHASE Please have everything you want to purchase in the cart at time of checkout. I will "TRY" and combine orders but please be aware every time I receive a payment no matter the amount paypal takes a cut. I can no longer absorb these fees,I will only refund what I can after those fees have been accounted for.
♥ Please note, my shipping costs help offset paypal fees and packing supplies cost. Remember boxes, tape, bubble wrap, packing peanuts...all that stuff is not free for me to buy. If I have grossly overcharged I will refund the excess after my .75 handling fee are covered.
♥ Regarding Lost or Missing Packages:
All packages include Delivery Confirmation HOWEVER *If you would like to ensure against loss or damages please contact us for any updated shipping quote to include Insurance. After your package has been delivered to the PO, it is out of my hands. If you are having an issue with a package that was sent but isn’t showing that it has been delivered, or a package that shows delivered, but didn’t show up, please contact your local post office.
♥ Damaged on Arrival:
I am more than happy to exchange a polish that was damaged in shipping. Simply send me a picture within 24 hours of your receiving the broken bottle and I will send a replacement out asap.
Refunds and Exchanges
Due to the nature of HANDMADE Bath & Body products we do not offer refunds or exchanges. Please read each listing thoroughly to ensure there are no issues.
Last Updated June 2, 2013