DarkCozy

DarkCozy Privacy Policy

Last updated: February 28, 2026

DarkCozy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from DarkCozy.

1. Personal Information We Collect

When you place an order or attempt to make a purchase, we may collect the following information:
• Name
• Billing and shipping address
• Email address
• Payment details (processed securely by Etsy, Shopify, or payment providers — we do not store full payment information)
• Phone number (if provided)
• Order details and purchase history

We may also automatically receive certain technical information when you browse our shop, including:
• IP address
• Device type and browser
• General location (for analytics and fraud prevention)

2. How We Use Your Information

We use your personal information to:
• Process and fulfill orders
• Provide customer support
• Communicate about your order
• Comply with legal and tax obligations
• Prevent fraud and ensure transaction security
• Improve our shop and customer experience

If you opt in, we may also use your email to send updates or promotions. You can unsubscribe at any time.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information under the following lawful bases:
• To fulfill a contract (processing and shipping your order)
• To comply with legal obligations (tax and accounting requirements)
• Legitimate interests (fraud prevention, improving services)
• Consent (marketing communications, where applicable)

4. Sharing Your Information

We share your information only when necessary to operate our business, including:
• Ecommerce platforms (Etsy, Shopify) to process orders
• Payment processors (such as PayPal, Stripe, credit card providers)
• Print and fulfillment partners to produce and ship your order
• Shipping carriers to deliver your package
• Legal authorities if required by law

These providers only receive the information necessary to perform their services.

5. Data Retention

We retain order information for our records unless you request its deletion, and as required to comply with tax, legal, and regulatory obligations.

6. Your Rights (GDPR)

If you are a resident of the EEA, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing or request restriction
• Withdraw consent for marketing communications
• Request a copy of your data (data portability)

To exercise these rights, contact us using the details below.

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. Payment information is processed securely through trusted third-party providers.

8. Cookies & Tracking

Our shop platform may use cookies and similar technologies to:
• Enable essential site functionality
• Improve user experience
• Analyze site performance

You can control cookies through your browser settings.

9. International Data Transfers

Your information may be processed outside your country, including in Canada and the United States, where our service providers operate. We ensure appropriate safeguards are in place for data protection.

10. Contact Information

For questions about this Privacy Policy or your personal data, contact:

Viviane Urtizberea
Owner, DarkCozy
Email: support@darkcozy.com