DarkStormDIY's Shop Policies
Thanks for checking out my shop! :)
Payment is due upon purchase via paypal or direct checkout (credit card or etsy gift cards).
If you'd like me to reserve an item for you, I will reserve items for 3 days - if you need longer than that to pay, I will need a downpayment before holding the item. If you do not end up paying the remainder, you will NOT get your downpayment refunded. Complete payment must be received within one month of the item being reserved. Items will not be shipped until complete payment is received. Please only ask me to reserve an item if you actually intend to pay!
Please understand - this policy is in place because I had too many people requesting me to reserve (sometimes several) items and then changing their minds after a month, or even a few months!
Purchases paid via paypal will be shipped to the address provided in paypal; purchases via Direct Checkout (credit cards, etsy giftcards) will be shipped to the address provided in etsy. Please make sure these addresses are correct - I cannot ship to any other address.
*If you pay via Direct Checkout and shipping ends up being less, I cannot refund the excess - etsy does not allow any partial refunds through Direct Checkout, only entire refunds.
I ship same or next business day (Sat/Sun are not business days for the post offices here; same with any holidays in Ontario).
Keep in mind I am in Canada - the shipping estimates are given in BUSINESS days - these are Mon-Fri, excluding Ontario/Canadian Holidays. There may also be additional delays if it is crossing the border - the default shipping services are the cheapest, and delivery times are NOT GUARANTEED. If you need your order by a specific time, please contact me for a shipping upgrade!
Canadian buyers will have their packages shipped Expedited Parcel (1-7 business days) or lettermail if it fits (if you want expedited instead of lettermail, just email before purchasing - shipping usually jumps about $5-12 from lettermail prices).
US will be shipped Canada Post Light Packet, or Small Packet Air (4-10 business days). If you'd like Tracked Packet instead, it's usually an extra $5-7 (just email me before purchasing). International buyers will have their packages shipped Canada Post Small Packets International Air (6-10 business days), or light packet if it fits (4-7 business days).
International buyers - please contact me BEFORE purchasing if you require a tracking number. Unfortunately, this costs a minimum of $40 - for all other cheaper services, Canada Post won't open up tracking on the item until at least a month or two has passed. Feel free to email me about combined shipping - the default combined shipping rates might be an overestimate because there is a lot of fluctuation with prices and some high jumps between different weight classes.
US and other international buyers: You may be charged custom fees from your country upon delivery. You are responsible for paying these fees and it is up to you to look up these costs ahead of time if you are unsure about what they may be. Unfortunately, I am only familiar with Canada's customs fees, so I do not know what other countries may charge - the best option is to look it up, likely on your government's website.
**IF YOU NEED YOUR ORDER BY A SPECIFIC DATE (or would like a faster service or tracking), PLEASE CONTACT ME BEFORE PURCHASING**
Please keep in mind that I am in Canada when estimating shipping time. Therefore, there can be customs delays going over the border, and also volume delays (to any destination) during busy times, such as in December. Shipping times for the default services are NOT guaranteed (they are only estimates, and could be delayed - only the more expensive services come with a guarantee).
Refunds and Exchanges
To avoid being in a situation where you need to return an item, please read the description carefully and if anything is unclear or if you have any questions at all, make sure to contact me before purchasing! If you need more measurements or pictures, just ask!
Returns will be accepted within 14 days of item being received (with the exception of custom items - no returns will be accepted on custom orders - if you see the word CUSTOM in the listing title, it is a custom order).
Item must be shipped back in unused condition - no refunds will be granted if the item is returned damaged, or scented (meaning don't let it sit in a smoke-filled house for days, or spray it with any perfume - these can't always be washed out). The buyer will pay for return shipping, and original shipping will not be refunded. Exceptions may be made if I have made an error (I do my best to list everything accurately, so this hopefully shouldn't happen).
Additional Policies and FAQs
Items come from a smoke-free home. Most items are washed after construction or the materials are washed before (I started doing this more recently, so this hasn't been done for all items). I do have a cat. I try to keep her away from my fabric, although she does sometimes sneak into the room. If you'd like me to rewash things right before shipping, just leave a note to seller.
Last Updated February 27, 2015