RETURNS: I dye yarn because I love to dye yarn, and I want you to be happy with your purchase! If there is something wrong with your order, please contact me and I'll try to make it right. For yarn that is not defective, I will accept returns and will refund the purchase price, less shipping costs and a 10% restocking fee. Yarn must be in original condition, not wound into a ball or otherwise used. The restocking fee covers Etsy and Paypal fees, and loss of potential sales.

If you wish to return an item, please notify me within 7 days of receipt. Items must be returned to me within 14 days of receipt. Purchasers must cover the cost of shipping and use delivery confirmation and insure the items if requested.

DAMAGED ITEMS: I am not responsible for items damaged or lost in transit.

PAYMENT METHOD: I accept payment by Paypal only. It really helps if you can pay on the same day, however, you have up to three days to complete your purchase. Sales that are not completed after three days will be voided.

CANCELLATION POLICY: I reserve the right to void any sales as necessary. If I need to void a sale, I will issue a complete refund and contact the buyer.

SALES TAX: Please note that Washington law requires online retailers to charge a destination-based sales tax. This means that the tax rate is based on the buyer's address. Unfortunately, Washington tax rates vary even within the same zip code. Paypal and Etsy are not set up to calculate tax rates based on individual addresses, so I charge a flat 9% tax for residents of Washington (the highest tax rate in Washington is 9.5%). Once an order is placed, I will verify the correct tax rate for the actual address and refund the difference if I have overcharged you. Thanks for your understanding.

For more information on destination-based sales tax, go here: http://dor.wa.gov/Content/FindTaxesAndRates/RetailSalesTax/DestinationBased/OnlineSellers.aspx

DOMESTIC ORDERS: I try to ship within 5 business days of receiving payment for your order. I ship first class with delivery confirmation for domestic orders. Delivery confirmation number can be provided upon request. Shipping within the United States may take up to 7 days from the shipping date.

INTERNATIONAL ORDERS: Customers outside the U.S. are responsible for any import duties, taxes or fees incurred during shipment. Please note that international orders may take as long as 2 weeks from the shipping date, depending on the location.

COMBINED SHIPPING: I combine shipping when possible. If you've bought and paid for more than one item, I will refund the extra shipping costs via Paypal.

Our mascot, Knitting Enthusiast Cthulhu, was created by Robin Kaplan, a/k/a The Gorgonist. See more of her work here: <<www.thegorgonist.com>>. Visit her Etsy shop here: <<www.thegorgonist.etsy.com>>.