: : ♥ DDG has a ZERO REFUND Policy. All sales are FINAL. ♥ : :

Instant download items cannot be changed, and refunds will not be issued on these items. No exceptions!

Due to the custom nature of our designs and our high volume sales, absolutely NO REFUNDS will be issued. We understand things change, mistakes are made, etc. That being said, we will always work with you to correct any errors and ensure your satisfaction. Shop credit for future invite orders may be issued at our discretion. If there is a problem with your order, please send us a message as soon as possible so we can work with you towards a resolution. Most times, orders are sent to the lab immediately following final proof approval. If changes are necessary after the pr

Proofs will not be issued without a current order.

PROOFS: are issued within 1-2 business days, excluding weekends and holidays, for designs currently in our shop. Please use the following schedule for an estimate.

If you order:

by 5pm Monday : Proof will be issued before 10pm Wednesday
by 5pm Tuesday: Proof will be issued before 10pm Thursday
by 5pm Wednesday: Proof will be issued before 10pm Friday
by 5pm Thursday: Proof will be issued before 10pm Monday
by 5pm Friday: Proof will be issued before 10pm Tuesday
Saturday or Sunday: Proof will be issued before 10pm Wednesday

Proofs for CUSTOM orders, or M2M items, are sent within 3-5 business days.

If you choose to purchase high-quality, professional prints from us, they will be ready to ship 3-4 business days from the date of final proof approval (see proof times under digital orders).

Shipments are sent via 2-3 day Priority USPS mail. Transit times are not guaranteed, unless express 1-2 day service is purchased.

Need it in a hurry? No problem! Our RUSH listing guarantees proofs within 12 hours for designs already in our shop (if complete order/info/photos are received by 8pm Central, otherwise proofs are issued by 6pm the following day), or within 36 hours for custom orders.

https://www.etsy.com/listing/175150237/rush-processing-get-it-in-a-hurry

If the listing is not available, please Etsy convo me your request and I will let you know when it will again be available (usually within a few hours).

Please be sure to include all required information upon payment in the "notes to seller section" - a phone number is helpful in time sensitive situations in case we need to contact you with any questions. Photos can be sent via Etsy convo.

If life got in the way and venue changed, date changed, etc, no worries! You can submit our change order and we will update your invitation. Fee for reprints will apply if ordering printed invitations.

https://www.etsy.com/listing/216472672/change-request-post-approval-fee

: : ♥ FILE STORAGE ♥ : :

We keep design files for 30 days following electronic delivery of your files, or from the date your print order is shipped. Once files have been deleted, if you need the file again or will require duplicate prints, you will have to repurchase the order as it will need to be re-created. Duplicate prints should be ordered as soon as possible once you have decided you will need additional prints.

If you are purchasing a digital file listing, please understand that we cannot provide support with regards to printing. We know our own personal printers, and cannot help you troubleshoot different software programs or hardware devices. If you do not know how to print your files, please consider ordering our print services in lieu of the digital file. Our press printed cards are far superior to the capabilities of a DIY print run.

Find the digital file option on our website for every design we create! http://www.dazzledesigngraphics.com

Digital files are offered for less on our website! We save on the listing and transaction fees when purchased on our website vs. through Etsy, and we pass the savings on to you! You can purchase any design offered in our Etsy store - just visit the following link:
http://www.dazzledesigngraphics.com/item_71/Invitation-Digital-file-listing.htm

You can order digital files, printed cards or our package options via our site. If you don't see what you want, send us a message and we will create it.