Urban outerwear Coats & Jackets :: Indie designer made
DeNovoStyle's Shop Policies
Excellent personalized customer service, and a superior quality piece in both construction and fabric. Most orders take 3-6 weeks, and possibly longer for customized sizing. I will advise at time of order.
MADE-TO- MEASUREMENT ORDERS:
Bust/Waist/Hip needed, along with any special needs (wide shoulders, long arms, etc.). Additional charges may apply. Please convo me for estimates. Please read my return policy before ordering.
De Novo accepts PayPal, and non-paypal payments with credit cards including: MasterCard, Visa, American Express, Discover.
Tennessee residents are taxed 9.25%
FedEx ground - within the USA
Priority International - outside of USA
International buyers: Customs fees may be assessed for your purchase. You will be responsible for these fees. Please be aware of your country's customs policies, as I cannot mark items as gift.
Packages are insured at my expense
I do my best to charge accurate prices for shipping and I will refund shipping overages of more than $2
Paypal purchases: the address that shows on your invoice is the address used for shipping. You can update the shipping address prior to shipping if needed.
Refunds and Exchanges
I want you to LOVE your purchase!
STANDARD SIZE pieces, refund on purchase price (not custom size/fit - see below). Items must be in new, unworn, unaltered condition, and sent back within 10 days of delivery to you. Refund upon receipt of the return. Sorry, no refund on shipping charges.
CUSTOM SIZE/FIT orders, where I make adjustments for your measurements to my pattern (other than lengthening sleeves), are final sale since they are made specifically for you. HOWEVER, there are always exceptions and I will do additional work on your piece to insure you are happy! Please contact me before purchasing if you want to discuss your particular situation further.
Additional Policies and FAQs
I will accept wholesale orders. Please contact me for minimums and pricing.
I am happy to sew my design in your fabric. I will need a swatch beforehand to approve the fabric, and the price may or may not be effected.
Last Updated April 16, 2015