Deaf Cat Studios
DeafCatStudios' Shop Policies
Each piece in this shop is made by hand with love. We make pieces that are high quality, interesting and fun - hope you love them!
The pricing in my Etsy shop is consistent with the galleries and stores that handle my work.
Please feel free to use Paypal or direct payment. If you would like to pay in installments, contact me and I'll try to work with you.
Custom orders must be paid in full before the work is started. Thanks!
Once your payment is received items will ship within 1-3 days, and made to order items in approximately 3-12 days. I will ship to the address listed in your Etsy transaction, unless you tell me otherwise. You will receive a shipping confirmation email from me once your package is in the mail. I ship USPS first class mail. But, if you need something expedited and/or you would like insurance added to your shipping, I'm happy to include that too, just let me know and I will send you an invoice to cover the extra.
Orders shipped via USPS first class mail usually take 3-7 days to arrive.
International orders are shipped via USPS first class international air mail and can take 2-4 weeks to arrive. The cost is $8.00. USPS first class international mail does not include tracking. If you would like to be able to track your package, I can send it Express Mail. Just message me and I can give you a detailed quote. The buyer is responsible for any additional fees that may be charged at customs.
Please note that I cannot be responsible for any delays in delivery due to customs. Items shipped without insurance that get lost in the mail are the responsibility of the buyer, and not me. Orders lost in the mail will not be refunded. The buyer is fully responsible for the risks of international shipping. I recommend upgrading your shipping to include insurance. Please just let me know if you would like to do that and I will arrange for it.
Refunds and Exchanges
Refunds and Exchanges
I will accept returns and/or exchanges within 30 days of receipt.
Before you return or exchange an item, please CONTACT ME FIRST. I will give you instructions as to how and where to ship the item to be returned.
I must receive the item in the same condition it was shipped- new and unused.
I guarantee that the things I make are of the highest quality.
Custom orders are non-refundable. An exception will be made for items that are damaged in shipping.
Additional Policies and FAQs
Custom orders are always welcome - just send a message detailing what you are looking for and we'll get the ball rolling.
Last Updated December 3, 2014