DearJanetCreations

Handmade Needle Felted Friends

Seattle, Washington · 42 Sales

Shop owner

Janet

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Janet

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Janet

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Shop policies

Last updated on October 30, 2015
Welcome to Dear Janet Creations, a little shop filled with sweet handmade needle felted creations. Needle felting and paper crafts have been an important creative outlet for me. I hope my creations bring a smile to your face. My goal for the shop is to create a friendly shopping experience for you. You'll notice that most of my items are ready to ship so you won't need to wait weeks for the item to be made and then shipped out. Please note as of Oct 2015, items will be shipped out in 2-5 days. I hope all these little details help make your shopping experience wonderful.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
All my items are ready to ship which means that I make the item and photograph it as-is in the listing. I try my best not to use stock pictures, but to show the actual picture of the item you're ordering (there may be exceptions, but rest assured the end creation will look very similar with it's own personality). Because I take this extra step, we currently do not offer refunds, however, everything is handled case by case, so please contact me if you feel truly unhappy. If we do decide on a refund, please be aware that buyer has to pay for shipping return costs, and the refund will only include the price of the item, not the original shipping costs. Refunds will occur after we receive the item back and it is in it's original condition as when we shipped it.

Thanks for understanding.

Colors may be slightly different due to monitor differences. All items listed are already made (unless otherwise stated). Please note props aren't included in purchase.
Payment
At this time, we only accept PayPal. A Paypal account is not required as one is able to check out as a guest. Items will be shipped once payment is cleared within 2-5 business days, unless the item is made to order or a custom listing. Once shipped I will message you with a tracking number (US mailing addresses only).

Items will be held for 3 days until payment is cleared. If payment has not been received, the order will unfortunately be cancelled.
Shipping
[[First Class USPS Shipping]]
All packages will be shipped using USPS First Class. Only packages sent to US addresses will have a tracking number at the moment. First class shipping typically takes 4-5 days, but there are cases where it can take up to a week or more. Anything not received within 21 days domestically is deemed lost. Please note the expected delivery date on tracking from the USPS is not guaranteed and is an estimate. If you need something sooner, please contact me prior to purchase and I can adjust the shipping cost to priority shipping.

International orders are shipped using First Class International. Buyers are also responsible for any customs fees, taxes, tariffs, duties that may be incurred at the time of delivery. Please note shipments sent via USPS First Class International mail typically take 30-60 days to arrive to certain countries.

If you require expedited shipping, please let me know and I will get back to you with the new shipping costs.

[[Damaged Packages]]
Please keep the item and package as you originally received it and contact me immediately. Do not throw anything out. Photos may be required of damages.

[[Lost Packages]]
For domestic packages: Please check with neighbors and/or family members first. A package is deemed lost after 21 days, however, during this time I will file for a lost package claim and once documentation is filed/processed, a refund will be given. Please note a signature and documentation is required for a lost package investigation.

For international packages: anything greater than 45 days please contact me and we can sort something out.

Please confirm that your address is correct before purchasing. We will use the address listed on PayPal unless otherwise indicated (in a convo). We are not responsible for any loss and shipping costs for incorrect addresses.

Any item(s) purchased on Saturday and Sunday will be shipped out on Monday.
Additional policies and FAQs
Love, attention and care were put into these creations so I really want you to be happy with your purchase. It is not in my intention to deceive a buyer. Please read the descriptions carefully for size and colors. If you have any questions or concerns please message me and I'd love to answer your questions.

Colors may be slightly different due to monitor differences. All items listed are already made (unless otherwise stated). Please note props aren't included in purchase.

All items were created in a smoke free environment.

**Due to the small nature of these charms/items, they are NOT intended for babies, small children and pets due to choking hazards. **