DebbieColeDesigns

I value my customers and want them to happy. However, because I sell original art, prints, and original design jewelry there are no refunds with the exception of loss or damaged on arrival. If your item should receive damage during shipping please contact me as soon as possible upon receipt. I'll do my very best to get you a replacement item to exchange as quickly as possible. There are no replacements for the original Decorative Painted artwork however they will be insured when shipped. The refund for loss original artwork may take time because a claim will need to be filed. Art prints will be shipped in boxes or envelopes that protect them from being folded.

We accept payments in US funds only through Paypal. Paypal accepts all major credit cards. I feel this is a very safe, secure, method of payment. All payments are due immediately at the time of purchase with the exception of Money order payments which must be received within 7 days of transaction. I accept States Postal Service (USPS) Money Orders only. I do not accept checks. If you do choose to pay a money order, please note, I will not send out the item until payment is received.

Sales tax of 8.75% will be charged on any items shipping within the state of California.

International customers: Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

Shipping will be via USPS First Class and will be processed no later than 3-5 business days after payment is received. Although, more often than not, it is shipped within 2 days. I use first class United States Post when shipping out all prints. My paintings are all shipped priority USPS within the US. I add delivery confirmation and insurance with all original painting purchases so please make sure someone will be available to sign for the package.
Prints will shipped in rigid photo mailers with corrugated sheets for extra protection. In the case when rigid photo mailers are not available, package will have double corrugated sheets.
International orders
International -- please send me a convo with your phone number--very important! This is needed for me to electronically compete your customs forms, otherwise there will be delays in shipping
Please keep in mind that international packages could take up to 2-3 weeks to be delivered. Expedited shipping available with an extra charge; amount will be based on which expedited service is requested. Please contact Debbie Cole designs before ordering.
Please be advised that Import duties, taxes and all customs charges are the sole responsibility of the buyer and are not included in the item price or shipping charges. The Customs forms will reflect the actual purchase price and the item will not be marked as a Gift. I will bear no responsibility for items lost, stolen, damaged, delivered in an untimely fashion or undeliverable for any reason due to customs.

When taking my photographs, I am diligent to show the true colors and size of each piece. However, please be aware that slight color and size variations may occur from one computer monitor to another.

If you are new to Esty here are some helpful tutorials:

How do I purchase an item on Etsy? http://www.etsy.com/help/article/339

How do I Purchase an item with credit cards using Etsy Direct Checkout? http://www.etsy.com/help/article/1939

How does PayPal work on Etsy http://www.etsy.com/help/article/224

Can I pay for my purchase with a credit card if I don't have a PayPal account?
http://www.etsy.com/help/article/361

How do I leave feedback? http://www.etsy.com/help/article/102

When should I leave feedback? http://www.etsy.com/help/article/103