~~Welcome to ORR What!!~~
DebsTreasures' Shop Policies
I'm a small business owner so you can expect attention to details & prompt customer service.
My goal is to have you coming back for more.
Direct checkout through Etsy -- takes credit cards
Pay pal, you do not need to have an account with pay pal to use their services, you can pay by check or credit card by using their services. I no longer take personal checks or money orders.
I ship using USPS First Class Mail--in the US--which includes delivery confirmation.
Get it Fast US is now available right in the listings..
Express Shipping includes handling time to make your item--time varies depending on the time of year--The holidays will take longer.
Non sufficient address--If a pkg is returned for a bad address, buyer is responsible for re-purchasing a shipping label.
Insurance is not purchased for my items unless the order is over 50.00--sorry but there is nothing I can do about lost packages, please contact your post office.
Insurance--if your item is insured and it does get lost in the mail-the post office will not take a claim until 30 days have passed--that is just the claim which has to be mailed in and then we wait for them to respond.
Buyer is responsible for any customs or duties fees charged by your country.
Buyer is also responsible for return shipping--shipping fees are not refundable, item cost only.
International packages can sometimes take up to six weeks or more, it's the post office and I have no control over this, I wish I did.
If your item does not arrive within 8 weeks, please contact me and we will fix it.
If a pkg pickup is refused for taxes due and I do not get it back--no refund will be given.
I will ship charms and clearance items international first class mail. Handmade items over 18.00 will ship Priority or Express mail only-- because of lost packages.
1st class mail-- I wave my responsibility of a lost international packages for it can not be claimed or searched for--another words--I will make and ship but if it does not arrive, no refund will be given.
Buyer is responsible for return shipping fees. Returns must be within a reasonable time frame--30 days--please contact me before you return for instructions.
All price quotes are subject to change by the post office.
Packages will be shipped to the address on the invoice only--If you need it shipped to another address you will need to type in that address when purchasing.
Mail Fraud is considered a Federal Offense
Refunds and Exchanges
Returns--I will refund if you are not satisfied with your purchase. You must return your item in original condition within 10 days. Contact me immediately upon arrival if you have a problem. Buyer is responsible for return shipping--US and International.
If something breaks, yes, I will fix it if I can or send a replacement part if needed. Please contact me ASAP so I can make it right.
Shipping fees are not included in refunds--buyer is responsible for return shipping.
International shipping fees do not include custom fees or import duties.
If an item is returned for a bad address--I will refund for purchase amount only and you may repurchase--a new shipping label must be purchased--the post office will not let me use a label twice.
Please realize all my items are handmade and my time is important to me. A fee will be charged on some custom item returns that will include all fees paid, all shipping expenses and my time. (For me to make and ship and a change of mind before it arrives is just not fair, yes it happened)
Additional Policies and FAQs
Custom orders are welcome. Please contact me and I can set you up one on one.
I've been making and selling jewelry for many years now, I'm hooked and enjoy my work, oh is it work? Please purchase with confidence and do not hesitate to contact me with any questions or concerns about anything in my shop.
I reserve the right to re-sell a similar item that may have been custom made for you--for I am the Creator of all my jewelry.
I do not sell charms wholesale--I can give you a retail price only if I have enough in stock.
Prices will vary per charm, price break is sometimes given with a 10 or more are purchase.
Any questions, please contact shop owner via Etsy.
Last Updated October 10, 2014