Announcement We strive to produce a quality product and that includes great customer service. We thank you for your continued support and appreciate you incorporating DecoPOMS into your special occasion. From party poms, door wreaths, favors, DecoPOMS is sure to have something to make your occasion extra special!
We strive to produce a quality product and that includes great customer service. We thank you for your continued support and appreciate you incorporating DecoPOMS into your special occasion. From party poms, door wreaths, favors, DecoPOMS is sure to have something to make your occasion extra special!
Melissa Aguinaga on Jul 20, 2016
Very nice and fast shipping
LISA MATTHEWS on Jul 16, 2016
Aireen helped me determine which colors to use for my niece's baby shower. We finally settled on the 3 shades of blue with a mix of light gray. These poms are so pretty! So easy to put together, very full and the colors are very vibrant. Aireen was so helpful, as I had many questions regarding the colors, and shipping was super fast. Will definitely purchase from this site again.
Accepted payment methods
- Accepts Etsy gift cards
When paying via Paypal, your order will not be shipped until confirmed payment is received. When paying with an echeck on Paypal, it may take up to 5 business days for payment to be confirmed.
Shipping via standard USPS First Class Mail may take 4-6 business days to be delivered once shipped. USPS Priority mail may take 3-5 business days.
IMPORTANT INFORMATION REGARDING INTERNATIONAL ORDERS:
DecoPOMS is happy to ship internationally. Please message us with your mailing address so we may provide you with a more accurate shipping quote - to be determined based on number of poms and destination
Please allow 3-8 weeks for delivery via standard shipping, sometimes longer. Please be aware that I cannot predict any delays in customs processing to your country, and will not issue a refund for an item whose delivery has been delayed due to the postal carrier and/or customs. I cannot predict whether tracking numbers on international orders will be updated once they leave the USA; that is solely up to the postal carrier in your countr
Refunds and Exchanges
DecoPOMS is not responsible for cost of postage to return.
Returns are accepted on a case by case basis. If you would like to return something, please contact me within 5 business days of receiving your order; remember to quote your order # and provide your last name, along with an explanation of why you want to return your item. If your item arrived damaged, simply send me a photo of the damaged item and I will either ship out a replacement or issue you a refund.
For returns, remember to package your items with care. It is recommended that you ship with a tracking number as proof of shipment, as I cannot issue refunds on a product that has no proof of being returned to me. I do not refund shipping costs on return items. If a correction can be made, DecoPOMS may replace poms up to same amount paid, but not exceeding.
Refunds will not be issued for poms made due to color selection. If you are unsure of your color, please feel free to message DecoPOMS as we are always happy to send color swatches to ensure you receive the best color match possible.