DecoPOMS

Paper party pom poms and the original DecoPOM Buddy

Georgia, United States · 1780 Sales

DecoPOMS

Paper party pom poms and the original DecoPOM Buddy

Georgia, United States 1780 Sales On Etsy since 2011

5 out of 5 stars
(332)

Announcement   We strive to produce a quality product and that includes great customer service. We thank you for your continued support and appreciate you incorporating DecoPOMS into your special occasion. From party poms, door wreaths, favors, DecoPOMS is sure to have something to make your occasion extra special!

Announcement
Last updated on Jan 8, 2016

We strive to produce a quality product and that includes great customer service. We thank you for your continued support and appreciate you incorporating DecoPOMS into your special occasion. From party poms, door wreaths, favors, DecoPOMS is sure to have something to make your occasion extra special!

Aidreen Metz

Contact shop owner

Aidreen Metz

View all 115 items

Reviews

Average item review
5 out of 5 stars
(332)
LISA MATTHEWS

LISA MATTHEWS on Jul 16, 2016

5 out of 5 stars

Aireen helped me determine which colors to use for my niece's baby shower. We finally settled on the 3 shades of blue with a mix of light gray. These poms are so pretty! So easy to put together, very full and the colors are very vibrant. Aireen was so helpful, as I had many questions regarding the colors, and shipping was super fast. Will definitely purchase from this site again.

View all 332 reviews

Shop policies

Last updated on July 1, 2014

Accepted payment methods

  • Accepts Etsy gift cards
Payment
PayPal, major credit cards and Etsy gift cards are accepted forms of payment. If you change your mind before your item ships and need to cancel an order please send me a message and I will do that for you. If your order has already shipped, I cannot refund it unless it was damages or lost.

When paying via Paypal, your order will not be shipped until confirmed payment is received. When paying with an echeck on Paypal, it may take up to 5 business days for payment to be confirmed.
Shipping
Items typically ship within 3-5 business days of receiving payment (business days are counted as Mondays-Fridays, and non-holiday days) or otherwise noted on individual listing items for production times.

Shipping via standard USPS First Class Mail may take 4-6 business days to be delivered once shipped. USPS Priority mail may take 3-5 business days.

IMPORTANT INFORMATION REGARDING INTERNATIONAL ORDERS:
DecoPOMS is happy to ship internationally. Please message us with your mailing address so we may provide you with a more accurate shipping quote - to be determined based on number of poms and destination
Please allow 3-8 weeks for delivery via standard shipping, sometimes longer. Please be aware that I cannot predict any delays in customs processing to your country, and will not issue a refund for an item whose delivery has been delayed due to the postal carrier and/or customs. I cannot predict whether tracking numbers on international orders will be updated once they leave the USA; that is solely up to the postal carrier in your countr
Refunds and Exchanges
As customer service and satisfaction is important to us we will do all we can to work with you so you are happy with our product. We will provide a refund for returned unused poms (minus shipping cost paid in transaction) up to the full price of poms paid for domestic orders placed. We do not provide refunds on international orders.

DecoPOMS is not responsible for cost of postage to return.

Returns are accepted on a case by case basis. If you would like to return something, please contact me within 5 business days of receiving your order; remember to quote your order # and provide your last name, along with an explanation of why you want to return your item. If your item arrived damaged, simply send me a photo of the damaged item and I will either ship out a replacement or issue you a refund.

For returns, remember to package your items with care. It is recommended that you ship with a tracking number as proof of shipment, as I cannot issue refunds on a product that has no proof of being returned to me. I do not refund shipping costs on return items. If a correction can be made, DecoPOMS may replace poms up to same amount paid, but not exceeding.

Refunds will not be issued for poms made due to color selection. If you are unsure of your color, please feel free to message DecoPOMS as we are always happy to send color swatches to ensure you receive the best color match possible.