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Shop policies

Last updated on February 9, 2011
Thanks for visiting Defabricate's Etsy shop! If you have any questions that aren't answered here, please contact Nicki & Tracy via email: defabricate[at]

Accepted payment methods

Returns and exchanges
If you are unhappy with your purchase, please contact us via email within 10 days of receiving the item. Returned items must be in original condition. Unfortunately, since we offer free domestic shipping for all items, we cannot be responsible for return shipping costs.
We accept PayPal only. Please note that you can use a credit card or debit card to make a purchase through PayPal even if you don't have a PayPal account.

If payment has not been received within 3 days of the order, we will cancel the order and re-list the item(s). NOTE FOR CHRISTMAS ORDERS: Make your PayPal payment promptly after placing your Etsy order, so that we can ship your order the following day. Please order and pay by December 19 in order to receive your items before Christmas!
Items ship to U.S. addresses via USPS First Class Mail. There is no additional shipping charge for U.S. addresses. (Please see our shipping rates for information about international shipping.) We ship items within 48 hours of receiving payment, usually the next business day after payment. We use the address provided by Etsy unless you specify a different one at the time of your order.
Additional policies and FAQs
All of our items are created in and shipped from a non-smoking environment.

Items appropriate for infants and small children are featured in the Baby Gifts category. Many items in the Quilts category are infant-safe; check the item description for details. Our Sock Creatures are also baby-safe unless specified otherwise. Generally speaking, some of our items such as ornaments, garlands, etc., may contain small parts and are not intended for young children unless designated as such in the item description.