DemestiksNewYork's Shop Policies
Demestiks New York focuses on delivering quality, well-made garments to its customers. We are dedicated to provide contemporary, classic designs with a twist using fabrics, trims, notions, and production facilities in New York City in efforts to support "domestic" commerce.
All items shown are made to order. Need to make adjustments or minor alterations? No Problem! Feel free to contact us with any concerns before you place your order. We will be glad to assist you.
Credit cards and PayPal are accepted
All garments are made to order; all garments are mailed within 2 weeks after receipt of the payment.
****RUSH SHIPPING AVAILABLE/ ADDITIONAL FEES APPLY/CONTACT US FOR DETAILS****
We ship most orders USPS 2-3 Priority with tracking. A confirmation email and tracking number will be provided upon shipping.
OUTSIDE OF THE US
We ship first class which takes 1-3 weeks to ship and is cheaper for you. Faster shipping options are available for an additional fee.
*****THERE IS NO TRACKING INFORMATION PROVIDED BY USPS ONCE THE PACKAGE LEAVES THE U.S. UNLESS IT IS SHIPPED VIA EXPRESS MAIL OR PRIORITY MAIL. WE HIGHLY RECOMMEND CUSTOMERS PAY THE EXTRA SHIPPING FEE TO INSURE PACKAGES ARRIVE BY CUSTOMERS' DESIRED WEAR DATE*****
UNITED KINGDOM & NETHERLANDS SHIPPING COST
The shipping cost is $20.00 to ensure your packages are shipped via USPS Priority Mail. This way your packages are estimated to arrive within 6-10 business days. Also this ensures you will receive a tracking number which allows you to track the packages once it leaves the US.
Shipments to foreign countries sometimes get held up in customs. We have no control over this. If you are overseas and need the package by a specific date, let us know so that we can discuss faster shipping options.
We are obligated to disclose the contents and value of goods shipped to international destinations. International buyers are responsible for custom duties, taxes and fees that may be assessed by your government or postal services.
Refunds and Exchanges
If for any reason you are not satisfied with your purchase, please return it to us within 7 days of delivery for a full refund or exchange. (Return must be postmarked within 7 business days of receipt and provide tracking information to insure delivery). Item must not be worn, washed, stained, damaged, nor altered. Must be returned with original tags and copy of invoice. All Sale/Promotional items can be returned for EXCHANGE OR STORE CREDIT ONLY. Custom orders and Sample orders are FINAL SALE. Sample orders are "AS IS"
If you have any questions, feel free to contact us. Thanks!
Additional Policies and FAQs
DRESS & SHIRT FIT: The bust measurement is the most important factor in terms of size and fit of these items. The bodice of the dress is meant to fit with ease at the bust with a slight blouson over the fitted waist band. The waist fits snugged, yet look enough for comfort. Choose a size range that best suits how you would like the bodice to fit.
U.S. Size Chart:
X-SMALL/SMALL-(0,2) Bust: 31" - 33"
SMALL/MEDIUM- (4-6) Bust: 33.5" - 35"
MEDIUM/LARGE (6-8) Bust: 35.5" - 37.5"
LARGE/X-LARGE (10-12) Bust: 38" - 42"
X-LARGE/1X (14-16) Bust: 43" - 45"
1X/2X (18W-20W) Bust: 46" - 48.5"
2X/3X (22W-24W) Bust- 49.5" - 52"
3X/4X (26W-28W) Bust- 53" - 54.5"
*IF YOU PREFER A CUSTOM FIT, PLEASE EMAIL ME WITH THE FOLLOWING MEASUREMENTS:
Bust, Ribs (just below the bust), Waist (where your natural curve hits), Hip (the widest area), Back base of neck to waist, and Back base of neck to knee crease. Additional measurements may be requested for certain garments/sizes.
Last Updated October 23, 2015